Student Support Officer

Position Overview

The Student Support Officer plays a crucial role in providing administrative support for my client's Vocational Education and Training (VET) programs. You will coordinate various administrative functions, ensuring smooth operations and student progression. As a key point of contact within the Department, you'll provide essential information and advice to students, foster stakeholder relationships, and contribute to the overall success of our programs.

Key Responsibilities

As a Student Support Officer, your responsibilities will include:

Administrative Support:

• Collaborate with the VET team to manage administrative processes and procedures.
• Ensure efficient teaching and learning support operations.
• Maintain a high standard of client service.

Student File Management:

• Create and maintain student files in accordance with ASQA Compliance Guidelines.
• Conduct accurate audits of student files upon completion and cancellation.

Problem Resolution:

• Address administrative issues that may hinder effective student progression.
• Facilitate certification processes.

Quality Compliance:

• Apply a rigorous compliance approach to all tasks.

Record Keeping:

• Maintain accurate records of programs, course delivery, and progression.
• Utilize CRM and LMS systems effectively.

Student Communication:

• Interact with students to address concerns and provide assistance.
• Handle correspondence, mail merges, and VET email distribution.
• Assist with enrolments, amendments, completions, and fee-related matters.

Qualifications and Skills

To excel in this role, you should possess:

• A relevant degree or equivalent experience in administration or education (desirable).
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal abilities.
• Familiarity with compliance guidelines and administrative processes.
• Proficiency in using CRM and LMS systems.
• Experience within the higher education sector

What you will get in return

You will work in a dynamic environment that offers great industry exposure. This is very much a partnership role and your objective and strategic opinions will be valued. This company rewards their employees and would suit an individual who is ready to settle into a nice stable environment.

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people form diverse backgrounds to apply