- Full time | Permanent Opportunity
- Sydney (Kent St) Location
- Hybrid working model - Kent St & WFH
- Daily Operational processing ensuring that all payment, confirmation, reconciliation, and investigation obligations have been met and that customer service levels are maintained at the highest level.
- Central Operational contact for debt markets or trade related queries. Responsible for owning the investigation and providing a resolution to both internal and external clients.
- Work closely with Manager to ensure the following occurs daily: appropriate workflow planning & monitoring; scheduling of resources; operational risk management and situation management.
- Ensure Supervisor-specific checklist is completed accurately/timely and ensure all Officers have completed their checklists and associated functions daily.
- Work closely with shift peers to ensure appropriate daily handover of work shifts to ensure seamless transition between shifts and effective running of the 24hour global operation.
- Act as the first point of escalation for the team and business partners and work closely with the Manager to ensure effective oversight and communication of critical BAU issues
- Proactively partner with Trading, Sales Desks and Relationship Managers to achieve the best outcomes for our customers.
You'll play a significant part of the future of a business that has been around for 200 years. Our purpose is creating better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grown, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.What do I need?
- Experience and product knowledge on Securities & Money Market financial transactions
- Systems experience and knowledge - Austraclear, RITS, Euroclear, Murex)
- Excellent focus on attention to detail with the capability to work and make decisions in a fast-paced environment.
- Energetic and motivated, able to work well inside a group and broadly across an organisation.
- Confident and articulate communicator
- Positive and enthusiastic approach to acquiring product and systems knowledge.
- Flexible team player with the ability to work under pressure.
- Ability to demonstrate excellent process and change management skills.