Supervisor

Cairns Hardware is a long-standing family owned and operated business and part of one of the largest independent suppliers of timber and building materials to many of the best home builders in Australia.

We offer a family-feel culture and work environment that sets us apart from any others in the industry. We are part of a 60-site National group with over 1400 trusted support team professionals, trade experts, drivers, and yards people. To find out more about us click here.

The founders of the organisation are all about investing in their people, partners, and community to make a positive and sustainable contribution to Australia.

 Our business is built on a set of values that create the foundation for everything we do; Take Responsibility, Grow Together, Everyone Contributes.

Due to an internal promotion we are looking for an adventurous, and motivated supervisor to join our Plumbing team. Delivering WOW through service, this role aims to make us the supplier of choice by adding value to the building process with building materials and innovative solutions offering an unsurpassed level of service excellence. 

This is a role supporting, leading, driving and working with a number of key stakeholders to help grow the business to service our local customers with the right knowledge and advice. 

We require a motivated and enthusiastic supervisor who is willing to embrace and drive growth while learning the ropes of being part of a busy store. 

Working closely with the Branch Manager and other department staff, you will ultimately be responsible for all aspects of general hardware and will assist to maximise sales along with providing outstanding customer experiences. 

You will get the opportunity for ongoing training and development to improve your existing management experience, strategic development and customer engagement along with the chance to work in different areas of the store whilst pursuing growth and learning on a daily basis.

Our store is open 6 days a week, this role may require Saturday work on a rostered basis.

Prior experience with hardware, or within the building industry is advantageous. The role is well suited to someone with confidence who enjoys working with people. 

• Processing of customer orders & quotes by phone and email
• Be responsible for leading a positive safety and workplace culture
• Following up with builders to convert quotes to orders
• Monitoring orders and ensuring delays are communicated to the builders
• Review invoices to ensure accuracy at all times
• Monitoring stock levels to ensure supply and demand needs are met
• Ability to cross sell product ranges to builders for a one stop shop approach
• High awareness of site safety and duty of care for your team, staff and site visitors
• Provide training, coaching, and development to all team members
• Be an active leader and promote effective branch communication
• Undertake regular product training with market leading brands
• Have a commitment to ongoing job security

• Demonstrated supervisory experience is essential
• Passionate about making a difference, highly personable, engaging and supportive in approach
• Good communication skills, with leadership qualities to create a positive working team environment
• Ability to work autonomously and without direct supervision
• Strong organisational skills and the ability to prioritise work
• Customer focussed, with a passion for creating a customer centric team culture
• Physically fit with the ability to safely lift loads and manually handle goods 
• Exceptional attention to detail coupled with high level of accuracy 
• Forklift Licence (LF) advantageous 

• Be part of something strong, we really are growing together
• Rewards and discounts program
• Your contribution is valued and celebrated, the company culture lives this
• EAP – Employee Assistance Program
• Uniform provided, so you can look the part
• Ongoing training with plenty of opportunities for people with the right attitude 
• Job security from a long-standing respected employer in the Cairns region 
• Staff and Fuel discount schemes offered
• Everyone gets paid to take a day off for their birthday
• Be part of an organisation that puts its people first and has their best interests at heart

We are an equal opportunity employer with a zero tolerance to Drugs and Alcohol in the workplace and conduct regular random workplace testing.

Only applicants with the Right to Work in Australia will be considered for this position.

If this sounds like the right job for you, click the 'Apply for this job' now and include your Resume and Covering Letter.