AddressSee yourself being part of a large, transformational change? This could be the role for you!
At Iress, we make things happen
We believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. More than 10,000 businesses and 500,000 people use our software, from the world's most iconic financial services brands to advice firms of all sizes, banks, insurers, investment managers, traders and brokers. Iress is one of Australia's largest technology companies and employs more than 2,000 people across Australia, The United Kingdom, Africa, Canada, France, New Zealand and Asia.
Build your career at Iress!
You will be responsible for supporting our clients by providing superior customer service. Effectively communicate with clients and internal teams to appropriately investigate and analyse client application issues, and to use initiative and creative problem solving to offer viable resolutions.
Some of the awesome things you'll be involved with:
Provide a first point of contact for all inbound communications
Log and document all client incidents and requests in line with defined standards
Actively listen, probe and analyse incident information to ensure all pertinent information is gathered
Use strong verbal and written skills to deliver excellent customer service
Ensure adequate phone queue coverage in line with defined standards
Actively and appropriately prioritise incidents during the triage process in line with defined standards
Effectively liaise and collaborate with team, and relevant internal departments to gather and analyse
Required incident information, use initiative and creativity to determine viable incident solutions
Follow through to resolution as required
Involvement in stakeholder management
Establish effective working relationships with team and key people in other departments
Effectively escalate incidents with appropriate information in line with defined standards
Actively own and track escalated incidents
Proactively learn about the products and the applicable areas of the industry
Continually develop analytical and troubleshooting skills
What you will bring:
Strong interest in IT and Financial markets
Proven strong customer service skills
Tertiary qualification in Business, Information Technology or Finance is highly desirable
Excellent communication skills
Why work with us?
8 additional paid days per year to extend your weekends
Hybrid working
Generous cash bonus for every successful referral
Starting school leave - 8.5 days of leave to assist your children with the transition to school
Up to 26 weeks' paid parental leave for primary carers (up to 4 weeks for secondary carers), and the ability to work part-time when returning to work
3 days' paid leave per year to participate in charity initiatives
Discounted health insurance premiums
Access to learning and development programs through Udemy
Iress is committed to fostering a welcoming and inclusive culture. We strongly believe that diversity is what makes our teams and our products succeed. Our people have different experiences, skills, perspectives and beliefs and everyone's uniqueness is valued and celebrated.
Our hiring decisions are never based on sexual orientation, race, gender identity, religion, disability, citizenship, marital or family status and age. Even if you feel you don't meet all of the requirements of the role, we would still like to hear from you!
We're also proud to be globally recognised as a WORK180 Endorsed Employer that promotes and supports all women in the workplace.
For more information about what we do, our people and values, please visit our website - https://www.iress.com/join-us/careers/
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Employment Type
Employee
Time Type
Full time
