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Form of workAbout Kestral
At Kestral, we are passionate about staying ahead of the curve and creating the industry standard in Radiology and Pathology information technology. We are always searching for those who share our passion, and commitment to innovation. We look for that rare breed who craves constant development, seeks continual education and get a kick out of finding a better way to do things.
Delivering outstanding software solutions in this environment requires a team of highly talented individuals. If you have what it takes we would like to hear from you. We are looking for Support Consultant - Level 1 with a passion for providing exceptional customer service for our clients within the health industry.
This role is hybrid with days working in the office with your team mates, as well as the opportunity to work from home.
About you
Apart from being extremely passionate about customer support, the ideal Kestral Support Consultant - Level 1 will have:
- Ability to build rapport and relationships with customers
- Ability to remain calm under pressure and problem solve accordingly
- Solution-focused with ability to prioritise
- Ability to communicate/liaise effectively with a variety of clients and stakeholders
- Proven ability in troubleshooting, diagnostics and workarounds of IT issues and implementation, resolution and follow-up
- Excellent administrative and organisational skills
- Medical Imaging background/ experience would be an advantage.
Key responsibilities
The key responsibilities as an Support Consultant - Level 1 for Kestral will be the following:
- Respond to logged requests for advice and/or assistance in an efficient and effective manner
- Evaluate all relevant information to resolve customer issues
- Track and monitor issues and problems reported by users
- Prioritise incidents according to their urgency and respond in a timely manner
- Provide clear steps to recreate customer issues for
- Keep customers updated regarding their queries on a regular and timely basis
- Maintain accurate records, remote access details and CRM data
Our culture and perks
Kestral has a high-performance, customer-oriented culture. We strive to do our best to reach our full potential. We believe our success comes from the diversity and strength of our workforce.
What really sets us apart in the tech landscape is our longevity and security. At Kestral we offer a range of benefits including:
- Employee Share Purchase Plan from our parent company Constellation Software Inc.
- Flexible leave offerings, including opportunities to purchase additional leave
- Support of flexible working options (from office based to remotely)
- EAP Support, offering mental/physical wellbeing counselling
- On the job training as well as opportunities for external training and web-based self learning courses
How to apply and start your Kestral journey
If this sounds like the role and environment for you, we’d love to hear from you! To apply please submit your resume and cover letter with details of your experience and why you would like to join our team.
Only shortlisted candidates will be contacted by our Jonas Software HR team.
Kestral is a subsidiary of Jonas Software, the leading provider of enterprise management software for more than 40,000 customers across 15 countries. Jonas Software is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the TSX (CSU.TO).
For further information, see www.kestral.com.au and www.jonassoftware.com.
