Support Coordinator

(HE06) $86,360 - $93,285 per annum plus an employer contribution of 17% superannuation applies.

Are you a people person with excellent customer service skills? Are you able to build effective relationships?

The Learning, Enhancement and Innovation team have a continuing opportunity for a Support Coordinator who can effectively lead through influence and mentor team members.

Learning Enhancement and Innovation (LEI) facilitate, collaborate, design and create engaging and flexible student-centric blended and online learning experiences. In partnership, LEI empower academics to teach and students to learn by providing expertise for the design and development of innovative pedagogically driven practices and learning technologies.

The Support Coordinator operates as part of a collaborative team and is responsible for coordinating learning systems support services and providing specialist technical support. Using their technical and customer support experience to address complex learning and teaching support needs within digital learning systems.

The Support Coordinator works to ensure service consistency and excellence within the Learning Systems Team, particularly for our MyUni Support Service Desk including constant phone coverage and customer service within agreed timeframes.

To be successful you will need:

• Well-developed interpersonal communication skills with the ability to effectively develop productive relationships to sustain an excellent customer service culture, and to influence and mentor team members.
• The proven ability to work collaboratively as part of a service support team.
• Demonstrated experience in a service desk environment, in coordinating and delivering high-level customer service within agreed timeframes.
• Demonstrated extensive experience in providing high-level customer service across technical support and advice, with a particular focus on supporting teaching and learning applications (such as Canvas or other LMS) in the Higher Education environment.
• Ability to act as a point of technical escalation, problem-solve and engage appropriate technical expertise to resolve incidents.

The successful candidate should have demonstrated the ability to adapt to, thrive in, and lead by example in an environment of constant technical change.

Enjoy an outstanding career environment

The University of Adelaide is a uniquely rewarding workplace. The size, breadth and quality of our education and research programs - including significant industry, government and community collaborations - offers you a vast scope and opportunity for a long, fulfilling career.

It also enables us to attract high-calibre people in all facets of our operations, ensuring you will be surrounded by talented colleagues, many world-leading. Our work's cutting-edge nature - not just in your own area, but across virtually the full spectrum of human endeavour - provides a constant source of inspiration.

Our culture is one that welcomes all and embraces diversity consistent with our and our Values of integrity, respect, collegiality, excellence and discovery. We firmly believe that our people are our most valuable asset, so we work to grow and diversify the skills, knowledge and capability of all our staff.

We embrace flexibility as a key principle to allow our people to manage the changing demands of work, personal and family life.

In addition, we offer a wide range of attractive staff benefits. These include: salary packaging; flexible work arrangements; high quality professional development programs and activities; and an on-campus health clinic, gym and other fitness facilities. 

Learn more at:

Your division's broader role

The Division of Academic and Student Engagement drives the University's strategic activities in relation to learning and teaching. This includes ensuring all Adelaide students have a quality experience, and investing in our academic staff's professional development.

Learn more at: 

If you have the talent, we'll give you the opportunity. Together, let's make history.

Click on the ‘Apply Now’ button to be taken through to the online application form. Please ensure you submit a resume, as well as a cover letter addressing your suitability and experience for the position in no more than 2 pages

Applications close

The University reserves the right to close this advertisement before the closing date if a suitable candidate is identified.

For further information

For a confidential discussion regarding this position, contact:

Leila Cerlienco 
Manager, Learning Systems 
P: +61 (8)313 2934
E:

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The University of Adelaide is an Equal Employment Opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Female applicants, people with a disability and/or and Aboriginal and Torres Strait Islander people who meet the requirements of this position are strongly encouraged to apply. If you have any support or access requirements, we encourage you to advise us at time of application.