(HE06) $86,360 - $93,285 per annum plus an employer contribution of 17% superannuation applies.Are you a people person with excellent customer service skills? Are you able to build effective relationships?The Learning, Enhancement and Innovation team have a continuing opportunity for a Support Coordinator who can effectively lead through influence and mentor team members.Learning Enhancement and Innovation (LEI) facilitate, collaborate, design and create engaging and flexible student-centric blended and online learning experiences. In partnership, LEI empower academics to teach and students to learn by providing expertise for the design and development of innovative pedagogically driven practices and learning technologies.The Support Coordinator operates as part of a collaborative team and is responsible for coordinating learning systems support services and providing specialist technical support. Using their technical and customer support experience to address complex learning and teaching support needs within digital learning systems.The Support Coordinator works to ensure service consistency and excellence within the Learning Systems Team, particularly for our MyUni Support Service Desk including constant phone coverage and customer service within agreed timeframes.To be successful you will need:
- Well-developed interpersonal communication skills with the ability to effectively develop productive relationships to sustain an excellent customer service culture, and to influence and mentor team members.
- The proven ability to work collaboratively as part of a service support team.
- Demonstrated experience in a service desk environment, in coordinating and delivering high-level customer service within agreed timeframes.
- Demonstrated extensive experience in providing high-level customer service across technical support and advice, with a particular focus on supporting teaching and learning applications (such as Canvas or other LMS) in the Higher Education environment.
- Ability to act as a point of technical escalation, problem-solve and engage appropriate technical expertise to resolve incidents.
Manager, Learning Systems
P: +61 (8)313 2934
E:You'll find a full position description below: (If no links appear, try viewing on another device).The University of Adelaide is an Equal Employment Opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Female applicants, people with a disability and/or and Aboriginal and Torres Strait Islander people who meet the requirements of this position are strongly encouraged to apply. If you have any support or access requirements, we encourage you to advise us at time of application.Advertised: 03 May 2024 12:00 AM
Applications close:19 May 2024 11:55 PMSearch results