Support Engineer

• Global Technology Organisation
• Experienced in Big Data or Analytics Products and Services
• Troubleshooting, Debugging and Problem-Solving Skills

TEKSystem's global leader in the Technology space is looking for a Azure Databricks Support Engineer for an 18 month contract.

• Australian Citizenship is a requirement for this role**

Job DescriptionSupport Engineers (SE) serve as frontline technical resources for this Global technology organisation's customers and partners via phone, email or web. They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web.

Roles And Responsibilities

• Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
• Identify cases that require escalation (either technically or strategically)
• Create and maintain incident management requests to product group or engineering group
• Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience
• Provide ramp activities, knowledge sharing, technical coaching and mentoring

Required Skills

• Experience with one or more Big Data or Analytics Products and Services: Hadoop, Spark, Hive, Azure Databricks
• Open Source Ecosystem (Apache, etc.)
• Basic computer networking knowledge
• Basic Linux knowledge
• Experienced in one of Python, Java, Scala or R coding skills
• Great interpersonal and communication skills
• Effective learning skills
• Troubleshooting, debugging, and problem-solving skills

Immediate position available, please email Olivia Fabrizio for more information on ***************@teksystems.com