Support engineer

Passionate about enterprise RDBMS & their functionalities? Here's an amazing opp for a Performance Support Engineer for a Global Tech giant in the CBD

Learn from the Industry experts & elevate your Tech career by joining one of the World's leading Cloud Software companies!

We're seeking a passionate and skilled Technical/Application Support Engineer to join our client's highly collaborative, supportive & multi-talented 'Performance Tech Support team. As this is a customer facing role, you will tackle challenging platform & customer issues, champion customer success, and contribute to shaping the Cloud landscape! Flexibility to work occasionally outside of business hours may also be requested when needed.

Role: Technical Support Engineer (Performance)

Here's what you'll be doing:

• Become a platform expert: Deepen your understanding of our core functionalities, allowing you to confidently diagnose and resolve customer issues.
• Master the art of troubleshooting: Utilize various diagnostic tools to pinpoint the root cause of problems and guide customers towards effective solutions.
• Embrace ownership: Take initiative and diligently manage your assigned cases, ensuring timely and efficient resolution.
• Collaborate for success: Work seamlessly with other teams when complex issues require broader expertise. Your collaborative nature and willingness to learn will be instrumental.
• Think creatively: Approach challenges with a problem-solving mindset, finding innovative solutions to keep customers productive.
• Advocate for improvement: Leverage your unique customer-facing perspective to provide valuable insights for process and product enhancements.

• Up to 3+ years customer facing Technical Support or Application Support experience (web-based products or e-commerce)
• Advanced experience with RDBMS (MySQL/SQL, Oracle) e.g effectively querying tables, indexing, managing data/data manipulation, tune SQL queries etc.
• Some experience using terminal to review large log files, search for patterns, identify issues & manipulating output
• Working knowledge in administering Linux/Unix OR Microsoft Server
• Ability to troubleshoot difficult technical issues with ease & complexity
• Some basic understanding of JavaScript code

• Good experience writing/debugging OO code (pref Java or other relevant technologies)
• Knowledgeable in 1 (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell
• Working knowledge of the components in a web applications stack

APPLY belowasap

or email *******@realtimeaustralia.com and we'll be in touch with you right away!

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