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Form of work- Not just a job, an opportunity to make a difference every day! Fixed term full-time OR part-time (minimum 25 hours per week) - through until 30/06/2026 role based in Orange, as part of our supportive In-Home Support Team.
- Support the delivery and behind the scenes administration of our In-Home Support Programs across our NSW service area.
- Assist customers to maintain their independence in a community setting through provision of high quality, customer centered support.
LiveBetter Employee Benefits include
- Salary Packaging (increase your take home pay)!
- Access to our 24/7 employee wellbeing app
- Supplementary Parental Leave
- Additional Purchase Leave
- Employee Referral Program
- Fitness Passport
- Service & Recognition Awards
- Learning and Development opportunities, with diverse career pathway options
(Eligibility criteria/terms and conditions may apply for some LiveBetter Employee Benefits)
About the Team
In Home Services support people in regional communities across NSW, Victoria and Queensland to live better lives. We empower and support people to lead a happy and independent life, in the comfort of their own home.
About the Role
The Support Officer is required to support the delivery, compliance, administration, customer service for a range of our Community Service Programs - including but not limited to Home Care Packages, CHSP, DVA and ComPacks. The role provides support and assistance to the team through the provision of coordination of resources, information, processes, and administrative support.
Some key accountabilities of the role will include:
- Support the delivery, administration, intake and customer service of our In-Home Support Programs.
- Maintain customer management record systems including accurate data entry, finance payments and supporting appropriate record keeping processes.
- Coordination of all program requirements within guidelines and budget, including customer assessments, completion of require documentation and coordination of customer services and reporting.
- Provide reports as required on program and service delivery.
- Assisting customers to maintain their independence in a community setting through provision of high quality, customer centred support.
What LiveBetter needs from you
We would love to hear from you if you are an experienced administrative professional with qualifications in business/admin and/or experience in a similar administrative role. You will have the ability and knowledge to provide administrative support efficiently and effectively within a busy multi-disciplinary office.
It would also be required that you possess the following key skills and experiences:
- Relevant experience, qualifications and training in any of the following fields – Community Services, Health, Practice Management or Administration.
- Previous experience in role that required the provision of administrative, finance and support functions.
- Demonstrated experience delivering high level customer service (preferably within an aged, health or community services setting).
For a detailed role description that includes the full requirements and duties for this role, please head to the LiveBetter Careers page to view the position description.
Sounds great? What next?
To convince us that you are the best person for the job, please provide a resume that clearly demonstrates how your skills, experience and qualifications meet the requirements for this role as outlined in the Position Description. As part of your application, it is not required that you address a selection criteria, instead we ask that you please provide a cover letter of maximum two pages that address the following targeted questions:
Please provide an account of when you have been required to deliver administrative support services, ensuring the smooth day to day functioning of the office whilst supporting a team of professionals in a high-volume environment.
- As part of your answer please provide an outline of the specific duties you undertook
- What do you feel are the key challenges in ensuring the office you are responsible for runs smoothly?
- Tell us how you stay organised and keep on top of your priorities and workload.
You will also be required to undertake and pass a National Criminal Check, pre-employment wellness check (including drug and alcohol screening) and obtain a NSW Working with Children Check & NDIS Worker Screening Clearance.
Applications that do not address the targeted questions may not be considered.
Closing date: 11:59pm, Sunday 28th April 2024
Enquiries: Amanda Hilli – Out of Hospital Care Program Manager, 0436 643 ***
LiveBetter is committed to equal employment opportunity and embraces diversity and inclusion within its workforce. As such, people from diverse backgrounds are encouraged to apply. This includes but is not limited to Aboriginal and Torres Strait Islander People and People from Culturally and Linguistically Diverse backgrounds.
About LiveBetter
LiveBetter Community Services are one of the largest regionally based providers of community services in Eastern Australia. We strive to enable the people of regional Australia to live their best lives.
For further info about us and to see for yourself the great things that we do, you can visit:
https://www.linkedin.com/company/livebettercommunityservices/
https://www.facebook.com/LiveBetterAustralia/
https://livebetter.org.au/
