Support Worker

The Organisation:

Anglicare North Queensland Limited (Anglicare NQ) operates many programs across North Queensland with activities extending south through Mackay, to Townsville, and north to Cairns, the Cape and to the Torres Strait. Together, as one team, our purpose is to support our community to have empowered, full and active lives, with equity for all. Everything we do is underpinned by our core values (Compassion, Integrity, Respect, Inclusion and Courage). 

About the Position

As a Support Worker, you will provide direct services to clients, which can include a range of services and activities with clients under limited supervision either individually or as part of a team. This may include crisis intervention, and other supportive interventions. Support workers maintain accurate records of client interactions and service provision, ensuring that information is up-to-date and accessible through Anglicare North Queensland systems. Through this, your role will contribute to case planning and may result in advocacy and/or referrals to specialists or other agencies for specific services, depending on the client's needs.

Key Outcomes
Position responsibilities    

• Data input and word processing at a basic level, providing routine information, including general telephone duties
• Apply established practices and procedures
• Resident contact and interaction including attending to their personal care or undertaking generic domestic duties under direct or routine supervision and either individually or as part of a team as part of the delivery of services
• Preparation of the full range of domestic duties including cleaning and food service, assistance to residents in carrying out personal care tasks under general supervision either individually or as part of a team as part of the delivery of services.

Work, Health and Safety responsibilities

• Accepts responsibility for own and others safety
• Actively participates in consultation about work, health and safety issues. 
• Identifies and reports hazards and incidents and identifies risk controls where appropriate. 

Organisational responsibilities 

• Demonstrates appropriate and professional workplace behaviours that are in line with Anglicare NQ Policy and Procedures.
• Actively participates in Anglicare NQ’s Employee Review and Development process.
• Actively promotes and role models the Anglicare NQ values of Compassion, Integrity, Respect, Inclusion and Courage
• Actively speaks up, reports and challenges bias and intolerance with the workplace, e.g. misconduct, illegal and inappropriate behaviour, conflicts of interest, racism and bullying and harassment
• Maintains a commitment to Equal Employment Opportunity, Diversity and Inclusion, Ethical Conduct and record keeping within legislative requirements. 
• Maintains a commitment to Reconciliation, demonstrating respect and support for Aboriginal and Torres Strait Islander people. 
• Actively contributes to a culture and environment where children and young people’s safety and wellbeing is at the centre of thought, values and actions. 

Key Relationships    

• Works collaboratively with Anglicare NQ Executives, Managers, Staff and Volunteers.
• Develops and maintains positive relationships with Anglicare NQ partners, other Non-Government Organisations (NGO) and local community businesses.
• QLD and Commonwealth Government Departments, e.g. Department of Human Services, Department of Children, Youth Justice and Multicultural Affairs and other government departments as required.

Special Conditions

• Hold a current QLD drivers licence ‘Class C’ or interstate equivalent
• Blue Card (Working with children card)
• Satisfactory Employment Screening Assessment(s) required for this role in line with Anglicare NQ Policy:
  - National Policy Check
• Out of hours may be required from time to time
• Client transportation required and/or client visitation outside of the office required

Selection Criteria
Essential

• Developing knowledge of workplace functions and operations, work practices and policies
• Basic knowledge of practices and procedures for the workplace
• Basic numeracy, written, and verbal communication skills
• Work with direct supervision

Highly Regarded

• Experience working with Aboriginal and Torres Strait Islander people, families and communities. 
• Experience working with people from culturally and linguistically diverse (CALD) backgrounds.
• Awareness and/or experience working with people experiencing mental health challenges.
• Awareness and/or experience working with people experiencing alcohol and other drugs challenges.

Competencies
Team Member

An individual at the Team Member level is accountable for their own performance and contributes to team performance. People at the Team Member level do not have any people directly reporting to them on a day-to-day basis. For a detailed view of job level competencies, please refer to the Anglicare NQ Capability Framework.