Address
Form of work
SalaryOur client is a privately owned company that provide mould remediation services in Victoria and New South Wales. The business has been built on an uncompromised service culture and a ‘can do’ philosophy and the team have been passionate in delivering the right solution at a competitive cost for their clients. They have highly trained technicians, and they follow IICRC world standards for mould remediation.
Due to growth, we are on the hunt for a Switchboard Operator / Phone Receptionistto join their team based in McKinnon.
The Role
TheSwitchboard Operator / Phone Receptionistwill be responsible for the reception and efficiently managing all incoming calls to ensure effective communication within the business.
- Answer all incoming calls, provide pertinent information, and direct them to the relevant department (quotes, scheduling, technicians)
- Handle a large volume of calls through Avaya switchboard with average of 100 calls per day, 150-200 calls during peak times
- Take detailed messages and relay to the relevant team members
- Provide excellent customer service and adhere to all organisational protocols and policies related to phone communications
- Data entry tasks as required
The Successful Candidate
- Experience in a busy switchboard/reception role is a MUST
- Able to handle simultaneous calls and multiple priorities at once
- Have a friendly and professional phone manner, with outstanding communication skills
- Computer proficiency
- Able to work well within a team environment
If you are a proactive and personable individual with excellent communication skills, we invite you to apply for this exciting opportunity. In return, you will become an integral part of a reputable organization, joining a dynamic team that values your skills and recognizes the impact of your contributions. Competitive compensation is offered to the successful candidate. APPLY NOW or contact us on 03 9119 0***!
