Systems Administration

As part of a small team, you will be responsible for providing exceptional customer service & technical support, effective & timely communication of service outages & restoration updates.  This is a fantastic opportunity for career growth & personal learning & development if you are looking to take your career to the next level with fast track career opportunities.

• Huge Learning Opportunity across broad Tech Stack
• 4 days working from Home - Sydney
• Impressive Benefits Package
• Global Organization
• $105k Plus Super

Job

• Install, support & maintain ICT Infrastructure
• Ensure that all Incidents, Service Requests & enquiries are logged in the Service Desk ticketing system.
• Work to SLAs & ensure customer expectations are managed.
• Perform second level Support analysis, troubleshooting & attempt to fix-on-first, before escalation.
• Routine maintenance of all PCs, laptops, printers etc
• Research & prepare reports on ad-hoc topics as instructed.

  
Essential Skills

• 3 years’ experience in L2 & Systems Administration
• Demonstrated experience in supporting & administering Microsoft infrastructure;
  • Windows AD, Windows Server, ADFS, Distributed File Services, SQL Servers, Remote Desktop Servers, System Centre services, Office 365, System Centre, MS Intune
• Excellent customer service & communication skills
• Experience in ITIL Service, Change and Incident Management processes.
• Experience with PC hardware set-up and configuration
• Office 365
• Azure AD
• Intune (would also consider SCCM)
• Cloud technologies (AWS or Azure)
• On-prem hardware (Servers, switching, routing)
• Good General Networking (Cisco/Meraki network infrastructure (Layer 2 Switching) & Paolo Alto would stand out.

Advantageous Skills

• Citrix and virtual technologies - an advantage
• VoIP and mobile telephony - an advantage
• Zoom, Adobe suite, IP/Cloud telephony (New Voice Media) - an advantage
• Experience supporting Apple hardware, MacOS set-up & configuration, JAMF – an advantage
• ITIL foundation qualifications preferred. Not essential.

  
Apply now and we will aim to call you within 24 -48 hours!
Additional information

• WFH - Work From Home 4 days a week
• Excellent Career Progression - Training, Certifications & Laptop
• Global Business