Systems Administrator

Reporting to the National Head of Information Technology and Innovation and being part of the National CDC IT team, the Systems Administrator will actively participate in administration, configuration and maintenance of the CDC RAD Systems, servers, desktop and network hardware, software, and infrastructure. “RAD” covers (regional Australia including Northern Territory, Queensland and Regional New South Wales)

The position will also require end to end project management of “special projects” as they arise including system and network integration of newly acquired businesses.

Ensuring that the network is reliable and the organization’s IT resources are used efficiently and productively.

About Us

ComfortDelGro Australia (ComfortDelGro) is a wholly owned subsidiary of ComfortDelGro Corporation, a Singapore Exchange listed land transport multinational. 

ComfortDelGro Corporation Australia (CDC) is one of the largest land transport operators in Australia. Operating since 2005 across six States and Territories, we employ over 4,000 employees to provide 60 million customer connections every year. We operate public and charter bus services in New South Wales, Victoria, the Northern Territory, Queensland, and the Australian Capital Territory, as well as non-emergency patient transport services (National Patient Transport) in Victoria, New South Wales, and Western Australia. Other ComfortDelGro businesses include a taxi network service provider based in Perth (Swan Taxis) and Melbourne (CDC Fleet) and an outdoor advertising company (Moove Media) based in Victoria and New South Wales.

We are committed to enabling and growing sustainable communities through delivering and evolving transport solutions. Using the knowledge, experience, and resources of our global networks, we strive to deliver only the highest quality customer experience for our passengers, ensuring their travel with us is comfortable and inviting them to use our services frequently.

Our Parent Company

ComfortDelGro Corporation is one of the world’s largest land transport companies with a total fleet size of over 40,000 vehicles and 25,000 employees. The group operates in seven countries: Singapore, China, the United Kingdom, Ireland, Australia, Vietnam, and Malaysia.   

ComfortDelGro’s businesses include bus, taxi, rail, car rental and leasing, automotive engineering services, inspection and testing services, driving centers, non-emergency patient transport services, insurance broking services and outdoor advertising.

Specifications

• Well-developed investigative, analytical, and problem-solving skills
• Ability to encourage staff to exchange views and resolve problems.
• Demonstrated experience working both in a team environment and with minimal direct supervision.
• Ability to show understanding and patience in communicating with technology users.
• Able to plan and prioritize own work and initiatives to meet agreed deadlines.
• Attention to detail and time management skills.
• Ideally, a knowledge of and experience in, the public transport or logistic sectors

Competencies

• Demonstrated experience in System Administration and support.
• Broad exposure to a range of IT systems, APPs, software, and solutions.
• Experience in the support of PCs, operating systems, applications, network, and communication technologies.
• Sharing of workloads, collectively solving problems, and supporting other team members with the management of projects.
• Ability to communicate and build relationships at all levels.
• Work autonomously, plan and organize to a high standard.
• Relevant qualifications in IT, Computer Science, or relevant field highly desirable

Skills

• High level of accuracy and attention to detail and responds appropriately under time and pressure situations.
• Excellent written and spoken communication and interpersonal skills.
• Well-developed computer literacy including Microsoft Office Word, Excel, and Outlook.
• Demonstrated ability to prioritize tasks and manage time effectively to meet strict deadlines.
• Ability to be flexible and use initiative.
• Positive and enthusiastic disposition

 Attributes

• Contribute positively within a team environment, demonstrating initiative, integrity, and collaboration.
• Relates, communicates, and works well with other people.
• Solid understanding and ability to operate in a confidential environment.
• Willingness to learn new systems and develop processes within to ensure high level support to senior managers.

Key Performance Requirements and Duties

 Implementation

• Participate in the implementation and integration of in-market technology solutions supplied by external vendors.
• Contribute towards integration of new RAD businesses into CDC’s established systems.
• Install and configure new software and applications.
• Perform software, firmware and hardware updates where required.

Administration

• Assist with administration of the network security including, virus protection, data loss prevention (DLP) email and web filters and gateways. 
• Administration and maintenance of CDC Security and CCTV Systems.
• Administration of the servers, desktop and network hardware, software and infrastructure.
• Maintenance and administration of IT Asset registers.
• Administration of CDCs fixed line IP telephone system
• Administration of user accounts, email, O365 accounts and other system user accounts.

Innovation

• Identify and suggest possible improvements on procedures.

Support

• Maintenance and support of IT equipment and software 
• Roll out IT hardware, phones, mobiles and other technology and equipment.
• Communicate with external service providers, such as ISP service providers with respect to support, down time, or other relevant matters.
• Maintenance, support and Administration of mobile phones, tablets, and other portable devices.
• Where necessary, refer problems to vendor and supplier support service and monitor problem resolution to ensure that the organization receives satisfactory standards of service.
• Monitoring of network traffic and identification of penetration attempts and other threats.

Training

• Develop guides and training packages around usage of CDC software and hardware systems.

 Culture 

• Foster a culture of local innovation and accountability that supports CDC’s leveraging of the ERP to achieve its operational outcomes.
• Contribute to promotion of corporate innovations and accomplishments in the transport technology space.

Physical Inherent Requirements 

• Involves predominantly sedentary tasks requiring a low level of physical activity and alternation between seated and standing positions.
• Incorporates computer-based activities, where staff are required to maintain a slight to moderate degree of cervical flexion for periods of several minutes at a time, occasionally sitting for periods in excess of 20 minutes for up to eight hours per

Flexibility and Agile Working:

• ComfortDelGro supports flexibility and agile working, whilst this role is advertised as based in Eagle Farm (QLD) or Kunda Park (QLD). We continue to maintain a flexible philosophy by supporting our employees, their work life balance and professional growth.

Equal Opportunity:

• ComfortDelGro Australia is an equal opportunity employer and is committed to attracting and developing a diverse workforce which reflects the community we serve. We encourage and welcome applications from all genders, Aboriginal and Torres Strait Islander people, people who identify as LGBTQI+, candidates with varying abilities and those from culturally and linguistically diverse backgrounds.

Other

• Other duties as reasonably directed. 

** We thank you for your interest in a role with ComfortDelGro, please note only successful candidates will be contacted for first round interviews**