Systems Engineer | Level 3 | Msp

Pathfinder Recruitment is excited to bring to market a Systems Engineer role within a dynamic Melbourne based MSP environment. Do you thrive in an environment where fun is as important as achieving high results? We are seeking a Systems Engineer who embodies these qualities to join our client. Working at Level 3 support, you will be prioritizing customer satisfaction above all else, but also joining a workplace where individuality and dedication are celebrated. 

As a Systems Engineer, you'll tackle complex issues with finesse while remaining open to assisting with more straightforward tasks. You'll be a crucial escalation point for both Level 1 and 2 support, ensuring clients receive great service. 

 Key Responsibilities 

• Respond promptly to tickets, ensuring adherence to client SLAs. 
• Act as an escalation point for level 1 & 2 support, available in and out of working hours. 
• Resolve daily and escalated issues efficiently. 
• Create, update, and maintain user documentation. 
• Lead by example with a hands-on approach. 
• Provide technical support and advice to customers, both remotely and on-site. 
• Contribute to continuous service improvement initiatives. 
• Demonstrate commitment to learning and taking on new responsibilities. 

 Key Experience 

• Previous experience in a Level 3 support role. 
• 3+ years of MSP experience. 
• Proficiency in Active Directory & Server Administration. 
• Experience with Microsoft Azure AD and Microsoft 365 (Office 365). 
• Strong ticket logging experience. 
• Familiarity with Office 365 project migrations. 
• Competence in both Windows and Apple-based IT systems. 
• Understanding of ticketing systems and IT support processes. 
• Watchguard Certification/experience (preferred). 
• Experience with Autotask, Datto RMM & Datto BCDR (preferred). 
• Good grasp of the ITIL framework. 
• MCSE, MCSA, or Microsoft 365 certification preferred. 
• Knowledge of Windows Server administration, networking, or virtualization technologies. 
• Experience with Windows Hyper-V, VMware. 

Requirements 

• Own car and licence. 
• Ability to thrive under pressure in a busy environment. 
• Applicants must be an Australian Citizen or Permanent Resident. 

Ready to learn more? 

Please Apply for this job and we will be in touch with everything you need to know. Looking forward to hearing from you.