Systems & Reporting Manager

This exciting opportunity will see you be responsible managing the provision of systems and reporting support services across the Automotive Services business unit as required, including process & continuous improvement, first line user systems support, system configuration and administration support. In addition, you will: 

• Provide support and advice of a general nature to Automotive Systems management in relation to IS systems
• Maintenance and configuration of core Automotive Services platforms including, but not limited to, CARS and associated systems, Automotive Services reporting systems
• Assist with the coordination and support aspects of team based projects targeted at enhancing member experiences and operational efficiencies across the Automotive Services business
• Manage the system testing framework to ensure that all User Acceptance Testing (UAT) is completed within the required timeframes, including regression testing relating to the implementation and modification of up-stream systems
• Partner and support business stakeholders to establish and maintain staff engagement forums to improve End to End (E2E) outcomes and targets
• Regularly engage with internal and external stakeholders including, but not limited to, RAA’s data and application team and data analysts from other business units to discuss requirements, issues and opportunities
• Provide accurate & timely monthly performance and statistical reports relating to roadside and telephony, reflecting key business drivers
• Provide effective leadership with your team and within Automotive Service forums 

About you  

You are a confident and passionate self-motivated individual who enjoys working in a high performing culture. 

You’re passionate about helping our community (and members) and want to make a difference.

For this role, we’re also looking for:

• Certificate in Frontline Management or similar (desirable)
• Tertiary qualification in a related field (desirable)
• Experience in Management or leadership roles within a diverse team 
• Proven experience managing specialist staff, preferably within a systems, technical or analytical environment
• Demonstrated experience in managing process improvement projects
• Sound knowledge of ICAD modules and system processes 
• Sound understanding of conventional project management disciplines and protocols
• Familiarity and working knowledge in the operation and management, preferably in a 24/7 shift working environment, of one or more of the following: call centre, remote field based workgroup, manufacturing facility
• Sound understanding on support processes and resolution 
• Strong analytical and leadership skills 
• Interpersonal skills to communicate well, build relationships and influence others

About us

As one of the South Australia’s largest and most iconic organisations, we’re proud to deliver our trusted range of motor, home, and travel services to more than 805,000 members. 

In our vision to make life better for members and better for our community, we’re also elevating our offering to include electric-vehicle charging, Solar and Battery and more. We’ve been innovating since 1903, and we’re excited to continue to do so for the next 120 years and beyond, with exciting developments in the pipeline. 

We’re also one of the state’s largest employers (and growing!), with more than 1400 employees working collectively with the common goal to keep our members moving. With a range of locations from RAA Place in the CBD, Mile End, Adelaide Airport and more, our workplaces are growing too – but all still proudly SA-based. 

Benefits 

We love our people at RAA and believe our employees should be rewarded for being a part of the RAA family. Some of our employee benefits include:

• Free RAA premium road service  
• Access to our Member Benefits program 
• Generous discounts on all RAA products 
• Flexible work arrangements
• 12 weeks paid parental leave 
• Ongoing Training & Development opportunities and a Study Support Program
• Wellbeing facilities and Corporate Health Insurance Plan
• On-site Cafe with Barista – plus much more you can read about here!

To Make a Move That Matters and work for a passionate South Australian organisation with members at heart click ‘Apply’ to submit your application by: 9am Monday 29th January 2024. 

You'll need to provide evidence of your eligibility to work in Australia and we'll also need you to undertake a police check before you can work with us at RAA.

We are committed to building a workplace that’s diverse and inclusive, where employees are embraced for their unique qualities and valued for their contributions. We believe a diverse and inclusive workplace brings out the best in everyone and helps us to give our members better service. That's why we encourage applications from everyone, including people living with disability, job seekers of all ages, members of the LGBTIQA+ community and people from culturally diverse backgrounds, including First Nations People.