Systems Support Analyst

We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water for life. Fresh thinking and collaboration are at the heart of our organisation. We are constantly learning, embracing the challenges of today and excited by the opportunities that tomorrow will bring. 

The Systems Support Analyst provides expertise, advice and support to ensure SEW’s Health, Safety and Environment digital platforms are well managed and optimised to support the delivery and achievement of key target outcomes and strategic objectives.  

This position plays a key role in the implementation of new systems as business needs are identified, supports the delivery of enhancements to ensure systems continue to meet the evolving needs of our business, its stakeholders and legislative requirements; and provides advice and support to ensure high levels of data integrity and accuracy are maintained.  In addition, the position supports the delivery of key health and safety related reporting requirements to both internal and external stakeholders and contributes towards the delivery of safety and wellbeing projects as relevant.

Reporting to the Safety and Wellbeing Systems Lead and working closely with the Senior Systems Analyst in Business Technology Services (BTS), the skills and experience required to succeed in this position include;

• Tertiary qualifications in Information Technology and minimum 2 years' experience in similar roles.
• IT systems management (administration, configuration and development) – preferably health and safety systems (SAI360).
• Good knowledge and experience in writing SQL queries, HTML and Java scripts and working with relational databases.
• Thorough understanding of system development life cycle process and methodologies such as Waterfall, Agile, Scrum.
• Advanced data analytics capabilities, including an ability to extract key insights from data.
• Strict adherence to confidentiality of information and attention to detail and accuracy.
• A strong motivation to work efficiently unsupervised, drive to meet deadlines and the ability to prioritise actions.
• A demonstrated ability to work with a range of stakeholders and diverse teams.
• Demonstrated experience in leading or participating in projects would be desirable.
• Strong written and verbal communication skills.
• Strong collaboration, influencing and negotiation skills to resolve issues. 
• High proficiency and literacy across the Microsoft suite of products, including Excel and Power BI skills.

• A commitment to work-life balance with truly flexible working arrangements, including hybrid working, leave purchasing and RDO options. 
• 15 weeks paid parental leave for all parents and paid super on unpaid parental leave 
• A range of benefits, including free on-site parking and cultural leave. 
• A great culture working in collaborative teams with strong work ethics. 
• Career focused learning and development opportunities. 
• The opportunity to be part of an organisation committed to environmental initiatives. 
• Enjoy modern office facilities with panoramic beachfront views. 

We do meaningful work, but how we do it is just as important. We’re here to help people live well, protect the environment, and keep healthy water and resources accessible and affordable for all.  We know to make a positive difference we need to support our people to be their very best. Flexibility and innovation are at the heart of how we work.  But it’s our people’s collective ambition, authenticity and differences that bring our culture to life.  

Our people are as diverse as the communities we serve. Everyone brings a unique voice and a refreshing perspective that keeps us innovating. It makes us better learners, thinkers and collaborators, helping create better outcomes for our customers. Even though we’re all different, we still share a common goal to deliver healthy water for life.  

We encourage applications from Aboriginal and Torres Strait Islander People, members of the LGBTIQ+ community, people with disability and from culturally diverse backgrounds. We aim to provide an inclusive and accessible workplace for everyone. If you need any help with the application process or would like to discuss your reasonable adjustments during interviews, or to learn more about the role, please contact: *******@southeastwater.com.au 

Click here to check out the position description. We're accepting applications for this exciting opportunity until Monday 8 April 2024!

Visit southeastwater.com.au to learn more about us and how we serve our customers.