AddressABOUT US
Moose Toys exists to make kids superhappy. For this revolutionary brand, happiness lies at the heart of everything we do. Known for our trailblazing toy design, development and manufacturing, and strong commitment to the future of our planet, our toys are consistently recognised with global awards and accolades.
OUR CULTURE + OUR PERKS
At Moose we are Playful with a Purpose. Fun is at the heart of everything we do, but we’re also very serious about the important stuff: our people, our values and the planet:
- We're officially a Great Place to Work
- We're a family
- We dream Big
- We love Diversity
- We're always Learning
- We prioritise Wellbeing
- We give back in a big way
- We're serious about Sustainability
- We bring the Fun
Visit our website or our LinkedIn Life Page for more information on our amazing brands and people.
ABOUT THE ROLE
Responsible for providing first-level technical support and assistance to end-users across Moose’s system ecosystem. They will be primarily focused on responding to service desk tickets related to the various systems, troubleshooting issues and ensuring timely resolution to maintain smooth and efficient system operations working closely with the existing Global ERP Director and System Information Administrator. This role will directly report to Information Technology VP.
Main responsibilities
- Response to and resolve service desk tickets related to systems promptly and efficiently
- Provide clear and concise communication to end-users regarding issue resolution and follow-up actions.
- Diagnose and troubleshoot system issues promptly.
- Collaborate with other IT team members to escalate complex issues and ensure timely resolution.
- Asset end-users to understand and utilise system features and functionalities.
- Provide remote assistance globally and in-person support within Melbourne office.
- Support in maintaining detailed and accurate system documentation and contribute to the building and updating the knowledge base as required.
- Monitor system performance and identify issues before they escalate.
- Collaborate with other IT team members to implement proactive measures to enhance system reliability.
- Support in ensuring system use is utilised in compliance to IT and security policies.
- Assist in delivering basic training sessions for end-users on system usage.
- Participate in team meetings and share insights to enhance IT ecosystem at Moose.
- Stay abreast of system updates, technology trends and advancements.
ABOUT YOU
- Bachelor’s degree in Information Technology, Computer Science, or related field.
- Experience with Oracle, SAP ecosystem would be a plus.
- Experience in Freshdesk or other IT service management tools would be a plus.
- Basic understanding of cybersecurity and familiarity towards ERP systems and other systems that is relevant to a supply chain organisation.
- Strong problem solving to diagnose issues efficiently.
- Clear and concise communication with customer-focused mindset.
- Flexible and ability to adapt as required to changing technologies and priorities.
ALL WELCOME
Just like the wide range and variety of brands, Moose embraces diversity and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, age, national origin or on the basis of disability. If you require any assistance to be included in our process, please contact ***********@Moosetoys.com, quoting the job title and reference number.
HOW TO APPLY
We move quickly at Moose, so please apply today.
#LI-CW1
: AU-VIC-Melbourne
: Operations, Warehousing & Logistics
: Contractor
: Contractor
: 03/May/2024, 1:59:00 PM
