Systems Support Officer

Here at CBCity
The City of Canterbury Bankstown is one of the largest Council's in NSW with the most culturally, socially and economically diverse communities in Sydney. We deliver 21 key services such as childcare, waste collection, parks maintenance, libraries, community facilities and aquatic centres to over 370,000 residents. We are an Award-Winning Council that is regarded as Leader in the Sector including the most innovative company for 2021 and most progressive Council in 2022.
The Role
Be responsible for overseeing the performance of the business unit’s support systems and applications, that contribute to a safe and high-quality experience for all stakeholders across the Birrong, Canterbury, Greenacre, Revesby, Roselands and Sefton venues.
Keys systems that include Bookings, Point of Sale, programming, rostering and timesheets.
The incumbent will be joining the team in an exciting period for Canterbury Bankstown Leisure & Aquatics as we work towards continuous improvement in our facilities and the development of the new Canterbury Leisure & Aquatic Centre late 2025 and further redevelopment of Max Parker Leisure & Aquatic Centre in the proceeding years.
Duties will include but not be limited to:

• Ensure the smooth operation and continual improvement of the support systems and applications used across the business Unit.
• Coordinator software and hardware updates in line with the projected timelines, ensuring there’s minimal impact on staff and customers.
• Identify, investigate and evaluate new technologies and trends for suitability in the service and provide recommendations for enhancements.
• Consult and collaborate with the leadership team, team members and vendors to implement improvements to the Leisure and Aquatic Services technology processes.

*For a full list of duties, click here to review the position description.
You will have:

• Tertiary qualifications and/or relevant experience in overseeing the effective operation of support systems, software and applications in the Leisure and Aquatics Industry or a similar field
• Current Class C Drivers Licence
• Current Working with Children Check (WWCC)
• Ability to investigate new tech and services and provide recommendations and improvements
• Effectively communicate technical knowledge to team members
• Computer literacy

The salary range for this opportunity commences at $87,786 (Grade G, Step 1) + 11% super. Salary may be negotiable dependent on skills and experience.
What’s on offer

• An attractive remuneration package.
• Embrace a better work-life balance with our Accrued Time Off program, designed to prioritise your well-being and help you manage the balance between your personal and professional life.
• Permanent Full-Time Opportunity
• Contribute to making a positive impact on our community.
• An investment in your professional growth, fostering continuous learning and development opportunities.
• Access to our employee Health and Wellbeing Programs.

CBCity is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We want our workplace to reflect the diverse community we serve. We encourage applications from all backgrounds, experiences and abilities; this includes people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds. If you require assistance, please advise the contact person at the time of your application.
Successful applicants may be required to undertake a Criminal History Check, Medical and/or Working with Children Check in accordance with the position.
Application Instruction
You will need to submit your application via the ‘Apply Now’ button and create a login using your email address and upload a:

• Resume; and
• Cover Letter addressing the selection criteria within the position description and explaining your suitability for the role.