AddressIFS’s purpose is to help Australians retire with dignity, security and confidence. We use our deep expertise, innovative thinking, collective ownership and scale to empower our partners. We keep the member at the heart of everything we do, and we do the right thing – always. We provide consulting, service design and operational solutions to profit to member super funds addressing their member education, financial advice and unpaid super needs.
In Unpaid Super, our dedicated staff have a proven track record of partnering with funds to ensure their arrears management process benefits the members and the fund. From specialised legal and insolvency activities through to end-to-end arrears management processes. We work with industry super funds and employers to make sure members get the super they’re entitled to, and help employers meet their obligations.
The Opportunity
Reporting directly to the Contact Centre Manager, you will lead a small team of 5 to 8 legal and insolvency specialists (Case Officers) to achieve operational objectives. This role will suit you if you love to get deep into the work and build expertise as you will also have a small portfolio of cases to manage yourself. You will promote a culture of collegiality, quality, compliance, and professionalism and display a passion for guiding others towards a continuous improvement culture.
Key responsibilities include:
- Leading the team in day-to-day activities to achieve set KRA’s while ensuring compliance in the complex and highly regulated environment
- Meeting internal compliance standards, adhering to internal policies and processes and operating within relevant legislation
- Taking accountability for work quality and key analytics to provide regular performance feedback to staff
- Assisting in the planning and implementation of new initiatives and process improvements
- Undertaking recruitment, onboarding, training, coaching, performance management processes, succession planning, offboarding, etc.
- Either leading or contributing to key internal and external projects.
- Leading people through change that supports business goals.
Firstly, you are an experience Team Leader with great people management skills and experience working in complex and highly regulated environments. Next, you are a fast learner who is motivated, enthusiastic and looking to further your career with a Company you can be proud of.
Selection Criteria
You will have:
- 3+ years' experience as Team Leader in complex and highly regulated environments (for example debt recovery, legal and insolvency, Unpaid Super, etc) is essential.
- Excellent communication skills both written and verbal
- Demonstrated capabilities in leading high performance teams including: training and development, succession planning, performance management, and Leading people through change
- Achievement orientation and drive to succeed
- A willingness to roll-up your sleeves and get into the work alongside your team
- The drive for continual learning and the ability to learn quickly and achieve process mastery
- Resilience and tenacity
- Knowledge of legal and insolvency recovery practices, Superannuation or Financial Services Industry would be a significant advantage
- Knowledge of the Debt collection industry, recovery processes and governing legislation would also be a significant advantage
- Experience with Microsoft Dynamics CRM and/or Power BI or similar would be an advantage but not essential
- Hybrid workplace
- A commitment to ongoing career development
- A salary package, inclusive of 12.5% employer superannuation contributions
- Payday superannuation
- Additional paid leave between the Christmas and the New Year public holidays
- 17.5% annual leave loading
- Generous employee benefits including above award entitlements, paid parental leave, paid family and domestic violence leave, salary sacrifice
- Discounts on myki card
- Comprehensive Employee Assistance program
- A fantastic team environment
- An organisation that is truly focused on getting the best outcomes for our members, not just about making a profit
During our recruitment process, you will be required to undergo pre-employment checks including reference checks and a national police check.
IFS is an equal opportunity employer supporting diversity and inclusion in the workplace.
Are you ready?
If this sounds like you and you are ready to take the next step we would love to hear from you. Please apply now. Interviews will be held for suitable applicants shortly after applications are received, so please apply early.
Additional information
- Be part of a professional Leadership team - hybrid workplace
- Make a difference to the retirement futures of Australians
- Blended role - Leadership and Case Management
