Team Lead - Business Loan Discharges - Operations

Do Work That Matters.
CommBank’s Business Banking Operations (BBO) team is looking for a Team Lead to join and lead our Commercial Discharges team which operates within CommBank’s Chief Operations Office.

BBO is responsible for the fulfilment, settlement and servicing of Commercial Lending products Including Business Lending, Merchant Facilities, Bank Guarantees, CommBiz and Audit Certificates for CBA. We support our Business Banking colleagues and all other segments in delivering exceptional service to a wide range of customers including small businesses, franchises and large-scale corporate customers.
 

The Role.
We are looking for an experienced Team Leader to join our Commercial Discharges team. The Team are responsible verification and review over discharge instructions, preparation of relevant discharge documents, preparation of systems for settlement/release, generating payout figures and arranging dispersal of funds for commercial discharges. We are a team of approximately 16 FTE spread across three states: Melbourne, Sydney and Perth.

As the Team Leader, you will possess demonstrated experience managing operational teams, driving performance and operational measures of success, whilst maintaining a strong culture and resource level across your teams.
 

Your responsibilities.

As a Team Leader you will be required to lead from the front and motivate your team to achieve their best, whilst providing strong coaching and promoting development opportunities.

You will also be responsible for:

• Leading a team to drive customer outcomes that are right first time and within the agreed timeframes
• Leading the day to day running of the team by monitoring and analysing team performance and workflows, utilising standardised systems and reporting
• Identifying, driving and delivering continuous improvement and efficiency enhancements to create experiences our customers love
• Building internal and external relationships through the use of superior stakeholder management techniques and customer service skills
• Planning and executing risk mitigating procedures and reporting and discussing the results of your risk management
• Use the Group's people management systems and policies to effectively manage people and complete all required people management activities as directed by the Group or Line Manager. 
   

We’re interested in hearing from people who have:
Demonstrable experience from an operations background, who can comfortably provide support, mentorship and development to their people to create a strong team environment.  You will also have sound knowledge of Commercial loan or Business Banking lending life-cycle, which will enable you to provide coaching & insights to your team on best practice. Other qualities you possess include: 

• Effective customer service, stakeholder management and negotiating skills
• Attention to detail, accuracy and ability to work to deadlines.
• Ability to set performance targets and motivate / coach team members to achieve.
• Demonstrated ability to drive a continuous improvement culture within a team.
   

From here, the opportunities are endless 

At CommBank, we’re committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a value’s driven organisation, we nurture and support our people, through focusing on skill and talent development, collaboration, flexibility and internal promotion. With service in mind at every touch point, we take accountability for the role we play in securing and enhancing the financial wellbeing of people, businesses and communities. 
 

We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work in the role you’re interested in.