Team Leader

Lotus People are delighted to be partnering with a well-established financial services business to recruit an experienced Team Leader. Renowned for their exceptional service and numerous industry awards, this organisation fosters a collaborative, inclusive and fun work culture!

Role:

Are you a motivated leader with a passion for customer service and operational excellence? This key financial services client of ours is seeking an experienced Operations Team Leader. This role is pivotal as they restructure their operations to enhance efficiency and cross-functional capabilities! With a strong focus on innovation and customer satisfaction, we are looking for a talented individual with previous leadership experience to lead an operations team of 7-8.

Key Responsibilities:

Full-time, 4 days in the CBD office and 1 day work-from-home

• Lead and manage a team of Senior Customer Service Consultants and Customer Service Consultants
• Set clear expectations, goals, and performance targets for the team
• Coach, mentor, and develop team members to maximize their potential
• Coordinate end-to-end customer service and loan administration activities
• Engage directly with customers to resolve escalations and complaints
• Ensure accurate and complete maintenance of customer data and interactions
• Identify and implement continuous improvement initiatives across operations
• Comply with industry regulations and company policies

Experience:

• Minimum 2-3 years of relevant experience in the financial services industry and proven people management experience
• Prior experience in call centres

Benefits: 

• Modern CBD offices close to public transport
• Opportunities for career growth and professional development within an ever-growing company
• Free breakfast every morning
• Tight-knit and sociable team culture - a real buzz in the office
• 1 day WFH 
• Thorough training programme provided to set you up for success, with fantastic onboarding process and ongoing tailored training
• Opportunity to earn a discretionary bonus
• Income protection for all permanent employees
• Flexibility with up to 4 weeks of remote work available
• Additional benefits like purchased leave, monthly wellness hour, volunteer opportunities, and discounted gym memberships

Apply today and be a part of a team that makes a real impact on customers' lives while expanding your expertise in the dynamic financial services industry.

To be considered, please send your resume through today, we will endeavour to get back to you within 48 hours either via telephone or email.

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Lotus People are one of five accredited candidate experts with a candidate satisfaction score of 97% over two years. We will get back to every applicant and ensure that you have a positive experience with us.
  
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REFERRAL INCENTIVE – If you know someone who is perfect for this position, please refer them to us at ****@lotuspeople.com.au. If we find a role for any referred candidates, we will gift you a $200 voucher!
Additional information

• Are you a leader with a passion for customer service and operational excellence?
• Join a thriving financial services company and grow with the business!
• Enjoy 1 day WFH and lead alongside an incredible customer service manager