Address Working in a positive and productive team environment, you will lead, motivate, and empower a large team of people to deliver effective and efficient debt recovery outcomes at QRO's Debt Management Centre (DMC) in Southport. The DMC manages a high volume of calls, responds to correspondence, and undertakes other debt management activities.
You will have a role in developing business and system improvements, and ensuring our people are skilled and capable. You will also provide collection activity advice to management.
To be successful in this role you will need to demonstrate:
Working knowledge of digital and data technology/systems
Strong negotiation skills and resilience
The capability to analyse, interpret and apply legislation and/or policy to achieve successful outcomes
High level of interpersonal and influential communication skills within a client focused environment
There are no mandatory qualifications needed for this role, however, relevant qualifications and/or experience will be highly regarded (e.g. Finance, Accounting or Business)
Joining QRO in a leadership role, you will have opportunities for continued learning, growth and career development.
To find out more about working for QRO please see attached candidate information pack.
We are committed to building an inclusive and diverse workforce that reflects the community we serve and treating all applicants equitably. This starts with recruitment including making reasonable adjustments to support applicants at all stages of the process. The methods used in the recruitment for a role may vary, but the sorts of processes used may include on-line application form, on-line cognitive testing, work test, video interview, written response task, assessment centre, in-person interview.
We welcome applicants to share with the hiring manager or People and Culture team (TreasuryInclusion@treasury.qld.gov.au) any health condition, impairment, and/or cultural/linguistic background, so that we may make any necessary adjustments to enable you to equitably participate in the recruitment process.
If you are interested in this role - click 'Apply' to be redirected to the full advertisement, including role description and contact details.
Applications may remain current for 12 months after the closing date of the vacancy and may be used to fill identical or similar roles.
Job Ad Reference: QLD/546585/24Closing Date: Wednesday, 6 March 2024This work is licensed under a Creative Commons Attribution 3.0 Australia License.
