Team Leader

Job Description

About the role:

You will support and develop a large team of passionate community workers who provide a wide range of in-home care services to the elderly around the Sunshine Coast, Gympie and Wide Bay area.

Team Leaders provide coaching, ongoing support, and direction to a geographically dispersed team with the goal of achieving exceptional customer service. You will be the daily point of contact for your team, and also conduct interviews and inductions for new care workers, manage team and individual performance and drive safety initiatives. 

You will also manage payroll and other admin tasks, ensure compliance targets are met and handle customer escalations with support from the management team.

Other role requirements:

• Coaching, leadership and direction to the team to achieve exceptional customer service for our valued elderly customers.
• Experience with developing staff at all stages including recruitment, induction, buddy runs, and actively support safety and well-being initiatives. 
• Strong administrative skills and time management - there is a degree of admin related tasks (e.g. payroll, timesheets, invoices etc) 
• Skills in mentoring your team to drive positive change and ensure compliance is maintained throughout the team.
• High-level interpersonal skills, with an ability to communicate across all levels.
• A strong commitment to team-work. We work with multiple departments and collaboration is key!
• Comfortable working autonomously from home and out in the field with your team, doing 1-1's, group meetings and in-field assessments.
• Working on Central Desk, answering calls from field workers around the country, offering first call resolution.

About you:

• Proven experience managing a large team (40+) within the call centre, retail, hospitality, or similar industry.
• Previous experience within the Community/Aged Care industry would be great but not essential.
• Demonstrated people leadership experience with a strong ability to have difficult conversations and get the best from people.
• Strong time management, prioritization and initiative are essential.
• Exceptional communication and time management skills with an ability to work well under pressure.
• Strong passion for compliance and achieving customer satisfaction.
• Stakeholder engagement and problem-solving skills.
• Relevant qualifications (or equivalent experience) in Leadership plus Training and Assessment are desirable.

About KinCare:

We have a 30-year track record of supporting older Australians to live independently. We’re committed to improving the quality of life and health & well-being for our customers through tailored in-home care services.

It’s really the people here who make it a great place to work. When you come to work for us, you can be sure that you will be inspired and challenged every day. Each day you will be surrounded by passionate, committed colleagues and get to build some meaningful connections. You will also receive the support and training you need for a rewarding long-term career. As a family-orientated company, we believe time at work and at home matters. We are all about work-life balance and flexibility.

Prior to commencement, every successful candidate must complete a mandatory National Police check, Work Rights check and provide proof of COVID-19 vaccination.

If this sounds like the role and workplace for you, apply now!

For more information, visit www.kincare.com.au or contact our Talent team at ******@kincare.com.au.

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.