Team Leader

The Team Leader at Wings for Care plays a pivotal role in leading and supporting a team of support workers to provide exceptional care and support to clients with disabilities. This position involves supervising the team, coordinating activities, ensuring compliance with policies and regulations, fostering a positive team environment, and serving as the first point of contact for the team's needs and support.

Responsibilities

•  Provide leadership and direction to a team of support workers.
•  Supervise and monitor team performance, providing feedback and coaching as needed.
•  Conduct regular team meetings to discuss goals, priorities, and challenges
• Be available and responsive to phone calls from both team members and clients, addressing feedback, complaints, and resolving issues promptly and effectively.

Client Care and Support

•  Ensure clients receive personalized care and support based on their individual needs and preferences.
• Coordinate with other departments or professionals to address client-specific requirements.
•  Monitor and evaluate the quality of services provided to ensure compliance with regulatory standards and client satisfaction.

Quality Assurance and Compliance:

•  Ensure team adherence to organizational policies, procedures, and industry standards.
• Keep on top of company policy and procedures and ensure support workers are complying
• Stay up to date with NDIS regulations and provide updates to support workers ensuring compliance
•  Conduct regular quality checks and audits to maintain service quality and compliance.
•  Address any compliance issues or concerns promptly and appropriately.

Training and Development:

• Identify training needs and opportunities for professional development within the team.
• Offer training and feedback to help team members grow in their roles
• Foster a culture of continuous learning and professional development within the team.
• Coordinate training sessions or workshops to enhance team skills and knowledge.
• Support new team members in their onboarding and orientation process
• Conduct supervision for support workers monthly.

Client and Family Engagement:

•  Maintain regular communication with clients and their families to gather feedback and address concerns.
•  Collaborate with clients and families in developing and reviewing care plans.
•  Build positive relationships and trust with clients and their support networks.

Qualifications

• Proven experience in a leadership or supervisory role, preferably in the NDIS / disability service provider industry.
• Knowledge of the NDIS / disability support services, including relevant policies and regulations.
• Strong communication, interpersonal, and organizational skills.
• Ability to work effectively in a team environment and handle challenging situations with empathy and professionalism.
• Proficiency in using computer software and electronic documentation systems.