Team Leader - Carer Support Planning

• Permanent Role - Front-line leadership opportunity
• Values-based organisation
• Paid Professional Development

About Carers SA

Carers SA is the premier provider of carer services in South Australia delivering the federally funded Carer Gateway service across both metropolitan and regional service areas. 

We have a strong history of empowering unpaid carers through providing quality services and programs to support their needs and the needs of the people they care for. We are committed to the safety and well-being of children and young people and, as such, are committed to creating and maintaining a child safe organisation. We are a values-based organisation that prides itself on quality, professionalism and valuing your personal contribution.

About the Role

The Carer Support Planning Team acts as one of the first points of contact for carers, supporting them through a registration and assessment process and subsequent coordination of required services. 

Reporting to the Program Manager Carer Support Planning, the Team LeaderCarer Support Planning has overall responsibility for:

• Leading and contributing to a supportive and fast paced high performing team environment
• Liaising with carers and negotiating with service providers to put supports in place for high complex needs situations
• Developing expert knowledge of available internal services, partner services and services available through external organisations
• Using effective time management to ensure successful delivery on KPI’s and approvals to meet contractual and service requirements

The successful candidate will ideally possess:

• A demonstrated ability to influence and excite others to unite and move towards achieving common goals
• Interpersonal skills which are inclusive and encourage the development, cooperation and support of others and which emphasise and encourage a professional service delivery focus
• Relevant experience in a telephone counselling, and/or experience in an intake and assessment service.
• A demonstrated ability to work under pressure, make clear and quick decisions and work with clients in distress
• The ability to apply a person centred or strength-based approach and a consumer directed model of service provision
• Proven ability to analyse operational systems and process to support continuous improvement and drive innovation
• Strong verbal and written communication skills with the ability to negotiate to achieve successful outcomes

Employee Benefits

Find out more about the Employee Benefits at Carers SA

• Generous tax-free salary packaging benefits where you can package up to $15,900 per annum
• Flexi time entitlements
• Employee Assistance and Wellbeing Program 
• Paid Professional Development Opportunities
• Working for a for purpose organisation (Not for Profit)

Successful candidates will need to have:

• A National Police Clearance
• Current DHS Working with Children Check
• Completed Child Safe Environments – Through Their Eyes training (or be willing to undertake this training)

A copy of the Position Description is available on Carers SA website here: 

General enquiries to Abi Wheeler on (08) 8291 5***

APPLY NOW. Please include a cover letter and CV.

Applications close at 5.00pm, Tuesday 5 March 2024