Team Leader, Client Services Team

* Supervise a team of Client Services Officers (AO3) to deliver client focused services to clients through the application of Victim Assist resources, policies, processes, systems and technologies.
* Provide advice on operational policy and procedures in the provision of assistance and the administration of the Victims of Crime Assistance Act 2009
* Communicate effectively and create relationships with a range of stakeholders including other departmental business units Team Leaders, ensuring the effective and efficient delivery of Victim Assist services.
* Build the capability of staff within the team to sustain performance and meet current and future demands through effective supervision, coaching and professional development strategies.
* Undertakes evidence based decision making as required relating to the provision of assistance under the Victims of Crime Assistance Act 2009.
* Deliver outcomes through monitoring workflows, work allocation, team performance and team supervision.
Applications to remain current for 12 months.
Job Ad Reference: QLD/541538/24
Closing Date: Monday, 12 February 2024