Address
Form of work Supervise a team of Client Services Officers (AO3) to deliver client focused services to clients through the application of Victim Assist resources, policies, processes, systems and technologies. Provide advice on operational policy and procedures in the provision of assistance and the administration of the Victims of Crime Assistance Act 2009 Communicate effectively and create relationships with a range of stakeholders including other departmental business units Team Leaders, ensuring the effective and efficient delivery of Victim Assist services. Build the capability of staff within the team to sustain performance and meet current and future demands through effective supervision, coaching and professional development strategies. Undertakes evidence based decision making as required relating to the provision of assistance under the Victims of Crime Assistance Act 2009. Deliver outcomes through monitoring workflows, work allocation, team performance and team supervision. Applications to remain current for 12 months. Job Ad Reference: QLD/541538/24 Closing Date: Monday, 12 February 2024
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