Team Leader, Client Services Team , Justice And Attorney-General

Reporting directly to the Executive Manager, you will lead a team responsible for the delivery and payment of grants of assistance to victims of crime. You will use your administrative and payments expertise, strong client service, and staff supervisory skills to lead the delivery of responsive, reliable, and trauma-informed support to a diverse group of clients.
Job details Position status Fixed Term Temporary
Position type Flexible full-time
Occupational group Justice & Legal
Classification AO5
Workplace Location Brisbane - South
Job ad reference QLD/541538/24
Closing date 12-Feb-2024
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration until 11/1/25 with possible extension
Contact person Alison Clark
Contact details Phone: 07 3013 5360
Access the

• Supervise a team of Client Services Officers (AO3) to deliver client focused services to clients through the application of Victim Assist resources, policies, processes, systems and technologies.
• Provide advice on operational policy and procedures in the provision of assistance and the administration of the Victims of Crime Assistance Act 2009
• Communicate effectively and create relationships with a range of stakeholders including other departmental business units Team Leaders, ensuring the effective and efficient delivery of Victim Assist services.
• Build the capability of staff within the team to sustain performance and meet current and future demands through effective supervision, coaching and professional development strategies.
• Undertakes evidence based decision making as required relating to the provision of assistance under the Victims of Crime Assistance Act 2009.
• Deliver outcomes through monitoring workflows, work allocation, team performance and team supervision.

Applications to remain current for 12 months.
Job Ad Reference: QLD/541538/24
Closing Date: Monday, 12 February 2024
Further information
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Documents
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