Team Leader - Employee Engagement

Suncare is committed to "Making People's Lives Better".  We do this through providing innovative personal solutions that support people to live their life, their way.  We are a Queensland based not-for-profit community services organisation and as a values-based organisation we want our staff to reflect the values that we live by:

Innovative | Inclusive | Agile | Respectful | Authentic | Collaborative | Empathetic

Every day, Suncare employees are making a difference to real people and making people's lives better.

As Team Leader - Employee Engagementyou will actively promote a culture of engagement with Suncare’s direct care workforce across Southeast and Central Queensland. You will contribute to the achievement of positive employee and organisational outcomes while promoting a positive workplace culture and employee relations. As the Team Leader for our Employee Coordinators, you will lead initiatives to ensure our direct workforce continues to be high performing while feeling heard, connected and valued. 

This opportunity is available on a permanent, full-time basis (Monday to Friday), with flexibility for hybrid work arrangements that may include working from both a Suncare office and home. Travel to all Suncare service regions will be a requirement for this role and includes overnight stays.

Reporting to the Operations Manager (Customer Coordination and Engagement) you will:

• Lead a team of Employee Coordinators across the Suncare service demographic
• Implement and coordinate initiatives and programs aimed at promoting Employee Engagement, wellbeing, and a positive workplace culture. 
• In conjunction with the People and Culture Team, coach and mentor Employee Coordinators in effective people performance. This may include embedding performance and development frameworks and lifting capability of the workforce. 
• Support the onboarding process for our direct care workforce, including management of local inductions, buddy programs and probationary periods. 
• Working closely with the key stakeholders, ensure effective workforce planning is conducted to meet customer service requirements and need. 
• Using available data sources, monitor and analyse key performance indicators (KPI’s) to identify areas for improvement and implement strategies to enhance practice performance. 
• Provide accurate and timely operational updates to the Operations Manager identifying any potential performance concerns or risks. 
• Work with direct reports to improve performance including leave liabilities, mandatory training, quality and safety, budget, and compliance activities.   
• Embed a customer and employee experience culture that delivers exceptional value and delivers on our vision and values. 

What you will bring to our team:

• A high energy with a natural ability to promote, communicate and share information in a positive and engaging manner  
• Demonstrated strong leadership experience with the ability to influence stakeholders and motivate others towards achieving goals. 
• Comprehensive understanding of the SCHADS Award. 
• Excellent interpersonal, written, and oral communication skills, including ability to establish rapport, maintain positive professional relationships and ensure effective consultation and negotiations with all stakeholders. 
• Experience developing and facilitating training, performance and professional management and development activities. 
• High level computer literacy including proficiency in Microsoft Office and database management.  
• Excellent time management skills and the ability to manage and prioritise multiple tasks while meeting deadlines. 
• Ability to work autonomously and as part of a multidisciplinary team. 
• High level problem-solving skills and the ability to cope with conflicting work pressures, with attention to detail and high standards of data integrity. 
• A strong sense of respect for confidentiality involving all stakeholders.

What we offer

At Suncare our people really are our greatest asset. We offer:

• Not for profit salary packaging benefits 
• Flexible working options (including hybrid work from home + Suncare office)
• A friendly, supportive team environment that values all voices 
• Fitness Passport and health and wellbeing programs
• Employee Assistance Program
• Advanced technology to support you in your role
• Comprehensive induction plus ongoing training and development
• Career progression opportunities in a rewarding, growth industry

Apply now!

Ready to join our team of over 650 staff and 175 volunteers? Please apply by including your resume and a cover letter outlining why you would be a great fit for this role.

As part of the recruitment process, you may be requested to undertake background checks such as criminal history, pre-employment medical, demerit point/driving history and reference checks.

We collect, use, disclose, store, secure, manage and dispose of your personal information in accordance with the Australian Privacy Principles and our Privacy Policy. To see a copy of the privacy policy or to learn more about Suncare please visit our website http://www.suncare.org.au

Applicants may be requested to disclose any pre-existing illness or injury with may impact on their ability to perform the advertise role. Details are available in section 571 of the Workers Compensation and Rehabilitation Act 2003.