Team Leader (First Response Team)

The Salvation Army Australia's Homelessness Stream provides high quality, person centred services to people at risk, and or experiencing homelessness. We support adults and families, including accompanying children with accommodation, case management, outreach support, financial assistance, connection and referral to other specialist services.

We are seeking a values-driven Team Leader who will lead an effective and high functioning team of Case Managers to deliver person-centred case management responses that assist in providing safe accommodation, sustained tenancy, social inclusion, and support to address immediate crisis needs of clients referred to program. To ensure service delivery targets and organisational standards are achieved and funding body requirements are met. To provide effective line management responsibilities including supervision and performance management and to actively contribute to The Salvation Army's Vision, Mission and reflect the Values of the organisation in all aspects of the role

• Implementation of service delivery processes and tools
• Stakeholder management
• Input and completion of quarterly State Government reporting requirements, with final sign off from line Manager
• Quality service delivery that meets the needs of clients experiencing homelessness or at risk of becoming homeless; for example, service user entry, intake, case management/service delivery planning, and progress and outcomes for clients
• Caseloads are effectively allocated and monitored to ensure effective service delivery and best outcomes for clients

• Degree qualification in social work, welfare, community development or related field OR demonstrated high level of sector knowledge and skills attained through previous appointments, service and study/development
• Relevant Experience in a Social Service environment including in supervising staff
• QLD Working with Children Check
• Driver's Licence
• First Aid Certificate

This role works with our First Response Team and is a full-time, permanent position located in Brisbane, QLD. Salary and conditions are in accordance with the Social, Community, Home Care and Disability Services CRISIS Level 4 Award.

As a registered NFP we offer our eligible employees real and meaningful benefits such as;

• NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit ($2,650)
• Flexible working conditions
• Health, fitness and financial discounts / benefits
• Paid parental leave - 12 weeks
• Up to 8 weeks leave per year through our purchase leave scheme
• Up to 5 days paid leave per year to 'volunteer' in a TSA program or activity
• Purpose driven career which has positive social and sustainable outcomes
• Employee Assistance Program - Independent confidential counselling service;
• Opportunity for career development;
• An inclusive culture of dedicated, passionate and professional team members
• Positively supporting and impacting the lives of others through your career contribution

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

If you're excited by this unique opportunity, the above sounds like you, and you have a heart for working for an organisation that truly does transform lives, we would love to speak to you. We are looking for compassionate people who share our mission and values. If you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role.

Applications will close as soon as a suitable candidate is secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.