AddressAre you ready to be part of an organisation that values expertise, passion and diversity? At CFS we know that the foundation of our success lies in our exceptional people. We believe in celebrating individuality, have a passion for high performance and creating an environment where you can unleash your full potential. Our people enable us to make a difference and deliver exceptional experiences to help our customers achieve financial freedom.
Your Team
The Team Leader, First Choice Operations is a key member of First Choice Operations Leadership team and is responsible for supporting CFS with delivery of administration activities either directly, or through a partnership with an outsourced supplier.
Your Responsibilities
- Oversee and manage a 6 team members to ensure they are meeting SLAs
- Conduct and hold quality coaching development, performance or all people within your team
- Generate reports on team performance and key metrics
- Lead initiatives to evolve and simplify the operating environment through leveraging continuous improvement methodologies
- Mitigate operational risk through proactive measure and reporting
Your Capability and Experience
- 3+ years of Leadership experience in Australian Wealth Management
- Exemplify a passion for customer service and adviser satisfaction, striving to deliver exceptional experiences
- Exhibit strong leadership qualities while thinking pragmatically and strategically to achieve objectives
- Proven experience in data interrogation, product knowledge and technical superannuation, insurance and investments
- Employ excellent written and verbal communication skills, as well as strong presentation abilities
- RG146 compliant is preferred
What to Expect
At CFS, you'll be working among the very best in the wealth management industry. It's an inspiring environment that encourages development and celebrates success. Other things to look forward to:
- Access to CFS Employer Super, which offers an expansive investment menu and flexible insurance solutions
- Support with financial services, including discounts on home loans and daily bank accounts through our partnership with a leading financial institution
- Access to 24/7 confidential support covering safety, medical and mental health services
- Additional leave day to celebrate your birthday
- Life Leave - 3 days per annum to focus on your wellbeing or celebrate a special event
- Exclusive discounts on retail, travel and entertainment
CFS Culture
At CFS we are committed to creating a thriving environment where individuals can flourish. We believe that success is built upon strong teams, and we are dedicated to celebrating uniqueness, championing individuality and supporting a diverse and inclusive workforce. We believe that when you can truly be yourself, you can unlock your full potential.
Apply today and join us in helping Australians to achieve their financial freedom.
Please note, CFS requires all candidates to have full work rights in Australia.
Where we have preferred candidates, background checks (including Police, Employment, Bankruptcy checks, ASIC banned and disqualified persons) will be completed prior to the final preferred candidate's employment being confirmed. The outcomes of the background checks do not preclude the preferred candidate, however, they will be assessed against the inherent requirements of the role.
