Team Leader ICT Service Delivery

• Hunter New England Local Health District serves a population of over 900,000 people and is a recognised leader in the health care industry.
• ICT Services provides metro and regional support services across the district with this position being based in Newcastle.
• We are proud to offer a range of opportunities for professional development.

About the role:

• We have an opportunity for an experienced ICT leader to join our team as a Service DeliveryTeam Leader.
• The role will be a member of the Service Delivery team and will be responsible for managing a team of skilled professionals in providing high-quality technical support and customer service and working with other ICT teams to develop our capabilities.
• You will be supported with induction, training, and experienced peers to succeed in the role.

About you:

• As our successful candidate, you will have previous experience in a client support leadership role in a large complex organisation, the ability to deal with issues effectively under pressure and an ability to focus on the needs of the customer to deliver quality service outcomes.

Requirements:

• Eligible to drive in NSW and a willingness to travel as needed to sites within the organisation. 
• Degree/certification (ideally ITIL or PRINCE2) in a relevant field, or equivalent experience.

Benefits:

• Four weeks annual leave (pro-rata for part-time employees)
• Up to 12 allocated days off each year (for full-time employees)
• Superannuation contributions 11%
• Salary packaging - Up to $9k for living expenses + $2.6k meal & entertainment + Novated leasing.
• Fitness Passport
• Employee Assistance Program (EAP) for staff and family members

Additional information:

• An eligibility list will be created for future temporary full or part time vacancies.
• We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.

Information for Applicants: Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2

Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health.  For more information, please visit:  http://bit.ly/HNEHealthSteppingUp.

This is a Category B position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2023_022: Occupational Assessment, Screening and Vaccination against Specific Diseases for Category B positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.

Acceptable proof of COVID-19 vaccination is the Australian Immunisation Register (AIR) Immunisation History Statement (IHS), or AIR COVID-19 Digital Certificate, or AIR COVID-19 and Influenza IHS. Booster doses are highly recommended for all health care workers who have completed the primary course of COVID-19 vaccinations. 

Salary Packaging: is beneficial to most HNELHD employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via *********@salarypackagingplus.com.au or 1300 40 25 23.

HNE Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.

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