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Form of work LEADING MOBILE APPLICATIONS TECHNOLOGY player expanding APAC Delivery team, join as the most senior hire across engineering.
An exceptional opportunity exists for a APAC Service Delivery Engineering Team Lead to join an award winning Mobile App Security Vendor within their highly successful Global Delivery team !
- They strive to hire the best and brightest people, who excel in a cutting edge, fast paced, collaborative and transparent environment..
- Over 20 companies to become the leading mobile apps technology services provider
- Employ over 35,000 people across 50 countries minus the RED TAPE
- Unique balance of work/life flexibility and other intangible benefits
- Innovation is part of their DNA
- You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent
- A place where you will be at the heart of their success
- Security-focused mindset: Contribute to the ever-evolving digital landscape by enhancing app security, leveraging your expertise to protect user data and mitigate risks, making you a highly sought-after candidate for top-tier roles.
- Lead and develop the APAC Service Delivery Team, fostering a culture of continuous improvement.
- Ensure an exceptional technical customer experience, taking a hands-on approach to troubleshoot and resolve issues.
- Drive case deflection initiatives, automation, and digital self-help assets to enhance customer and engineer experiences.
- Contribute to a robust knowledge base by updating internal databases with valuable information on technical issues and customer discussions.
- Introduce customers to new features, functionalities, and actively seek feedback for continuous product enhancement.
- Identify and capitalize on expansion sales opportunities within the APAC customer base, supporting new logo sales opportunities.
- Work closely with the local sales team to educate customers about the platform and manage presales trials for the region, driving successful sales outcomes.
- Over 5 years of successful experience in customer support or technical roles within a high-tech environment, marked by achievements and career advancement.
- Hold a Bachelor’s degree in engineering or a related field, showcasing a strong academic background.
- Demonstrate over 3 years of experience in hiring and leading technical teams, fostering high morale, and cultivating a positive team culture.
- Exhibit a clear ability to concisely summarize complex technical issues aligned with business requirements.
- Possess a deep understanding of SaaS, Pre-Sales, Software Documentation, and a strong background in Information Security, particularly mobile application security.
- Showcase strong analytical skills, translating data into valuable insights for informed decision-making.
- Expertise in capturing, reading, and understanding diverse technical logs, including mobile devices, network appliances, and applications, to troubleshoot errors effectively.
