Address- Lead a team of specialist officers to deliver first-class regulatory services to the community
- Bring your innovative ideas and contribute to our organisational transformation
- 12 months fixed-term (oppoortunity to extend)
- $96,365 - $104,848 per annum (plus super, plus RDOs)
A fantastic leadership opportunity for an individual passionate about creating positive workplace culture and delivering industry-leading service standards. The role places you at the helm of an experienced and hard-working team of professional officers, providing an important statutory function for Council and community.
A little bit about the role
City of Boroondara is a leader in the Local Government sector and one of the nation’s most liveable municipal councils. The Team Leader Infringement Review plays a key role in the leadership of the Civic Services Department, which delivers multiple regulatory services to protect the health, safety, amenity and assets of the city. Our department is a hive of activity with one of the highest customer interfaces in Council and no two days will be the same.
Reporting to the Coordinator Health, Prosecutions and Review, key responsibilities include:
- Daily leadership and supervision of officers and providing coaching, training and support to deliver a high quality service to customers.
- Supporting your team of officers to determine outcomes to written Infringement Review objections submitted by customers within statutory timeframes and to apply high levels of judgement and decision making to reach outcomes.
- Regular review of work volumes, service queues and escalated enquiries to prioritise and load-level with the team to meet demand.
- Managing statistical reports and metrics to produce team work patterns, trends and insights.
- Development, review and continual improvement of work practices and processes to save time and increase team efficiency and output.
- Stakeholder engagement with other regulatory bodies.
- Inspiring your team by fostering an innovative, engaged, customer- focused and high performing culture.
A little bit about you
Your skills are the foundation of our success. The skills and experience you bring:
- Experienced people leader with a passion for working with others and developing your teams to reach their full potential.
- A customer-centric mindset with demonstrated ability to promptly resolve issues and communicate outcomes.
- Ability to develop and foster a positive work culture and bring your team together.
- Experience in a technical, compliance, legislative or a similar demanding regulatory environment.
- Demonstrated skills in process mapping and improvement with the ability to implement process improvements across the team.
Want to know more?
For further information about this opportunity please refer to the Position Description Position Description.
What sets us apart?
- A supportive and friendly workplace culture that values diversity, collaboration and continuous improvement.
- Staff benefits such as flexible working arrangements, wellbeing programs, gym and pool memberships
- An investment in your ongoing professional development and career growth
Employment requirements
- Applicants must have the right to work in Australia.
- Preferred applicants will be required to undergo a National Police Record Check and hold a valid Working With Childrens check.
How to apply
Please submit your application online via the ‘Apply’ button by 31 May 2024, 11:59pm. All applications must be made via the online portal; no applications direct to the hiring manager or from recruitment agencies will be considered.
For a confidential discussion contact Leo Manca, Coordinator Health, Prosecutions and Review during business hours on 0409 781 ***.
If you want to know more about the benefits of working for the City of Boroondara, please visit our careers website
We understand that this portal may not meet the needs of people who rely on Assistive Technology or have other diverse requirements. If you have any difficulty using our recruitment system, please do not hesitate to contact People Culture and Development on (03) 9278 4*** or ***@boroondara.vic.gov.au to allow us to help in any way we can.
Council recognises the benefits of a diverse workforce for its employees and customers. To ensure equity of access to employment opportunities, Council encourages applications from underrepresented groups including people who are from an Aboriginal and Torres Strait Islander background, people from different ages, abilities, gender identities, sexual orientation and cultural backgrounds. If you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance. Council is a child safe organisation and as such, some positions may require the incumbent to hold a Working with Children Check.
Working together
We are currently undertaking an exciting project that will see a transformation in the way we work and the way we serve our customers. Implementation of the Boroondara Customer First Program will provide a customer centric model of service delivery that includes technological innovation, process improvement and business system renewal - we value your input and look forward to our journey ahead.
