AddressWorking as a Team Leader, you will be key in leading a team of Customer Service Representatives toward achieving optimal collections outcomes. You will ensure the team delivers exceptional quality standards aligned with client expectations, serving as the primary point of contact for client enquiries and requests.
In this role, you will;
Optimise team productivity and develop of a culture of continuous improvement
Ensure delivery of high-quality services and maintain compliance frameworks
Manage team’s efficiency by supporting efforts to reduce attrition and absenteeism
Maintain strong relationship with the client by understanding their needs, as the main point of contact
Implement succession plans to provide development opportunities
Create performance reports that meet the requirements of the leadership team and the client
What You’ll bring;
Proven experience in leading Contact Centre teams
Working knowledge of MS Office
Australian Citizenship, due to clearance requirements
Previous Experience in Government roles is advantageous
What’s in it for you;
Working at Recoveriescorp, you will join a hardworking and supportive team. You will have the opportunity to lead and inspire a team towards achieving collection targets and contributing to the organisation's success.
You will also have access to a hybrid work environment, an allowance to update your home office and opportunities for professional development.
Other benefits you can access include a half day on the last Friday of every month, employee discounts, income protection insurance, 24/7 EAP support, discounted health insurance + health and wellness initiatives, an annual unplugged day to support your wellbeing and cultural holiday swap to celebrate the days that mean the most to you.
Hit "Apply Now" or contact ******@recoveriescorp.com.au for a confidential chat.
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
About Us;
Recoveriescorp has been operating in the contact centre space for over 30 years. Our mission is to help communities build financially sustainable futures through successful and socially responsible credit experiences and we’re pleased to see our people live this mission everyday!
We understand that in order to achieve our mission, we must engage a workforce that represents the diverse communities and customers we support across Australia and New Zealand.
That’s why we are committed to ensuring everyone is treated fairly, with respect and provided with inclusive and equal employment opportunities. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples; people from culturally diverse backgrounds; people with disabilities and all members of the LGBTQIA+ community.
