Team Leader Leisure Customer Experience

About the roleDo you possess strong leadership skills and thrive in a fast-paced environment? In this role, you’ll be responsible for leading and improving customer service and administration operations across the Cannington and Riverton Leisureplexes, including recreational and sporting facilities (Active Spaces) managed by the City. You will lead by example and develop your team to deliver exceptional customer service, ensuring a welcoming and thriving environment for our community members to enjoy.A snapshot of your new role:Team Leadership: Coach and motivate a team of customer service and administration support staff, ensuring they are supported and trained to provide excellent serviceCustomer Service Excellence: Deliver strategies to continuously improve the Customer Experience, ensuring all Leisureplex and Actives Spaces visitors have a positive and memorable experienceOperations: Ensure smooth operations of Leisure and Actives Space customer-facing activities, including bookings, memberships, enquiries, as well as development and review of standard operating proceduresPlanning: Assist with annual business planning, budgeting, and financial analysis for customer service and support operations Promotions and Marketing: Assist in implementing effective promotions to increase memberships and participation, and development of events and campaigns to build community awarenessWho we’re looking forTertiary qualification in business administration, leisure, recreation (or related discipline), or proven experience in a customer service leadership role, ideally within leisure and/or local governmentDemonstrated ability to lead and develop a diverse team, manage for performance, and motivate and inspire staff Ability to prioritise tasks in a fast-paced environment, make informed decisions and manage enquiries from multiple channels (reception, phone, email, online, SMS)Sound experience in preparing budgets, reports and monitoring and controlling costsSolutions orientated - proven ability to manage and de-escalate complaints and concerns in a timely and professional manner, ensuring a positive experience for all stakeholdersWhy apply for this role?A permanent, full-time position in a Tier-1 local government!Monthly rostered day off (19 day month)$80,639.42 - $90,264.87 per annum + superAnnual leave loading and superannuation contribution matchingGenuine commitment to learning and development opportunitiesAccess to a comprehensive wellbeing program and initiatives, including wellness seminars, discounted health insurance, flu vaccination and financial health checksMembership to Cannington and Riverton Leisureplexes (gym, aquatics, sauna, group fitness)Impact the Community in a Big WayThe City of Canning aims to be a welcoming and thriving city, giving our people an opportunity to thrive through work that truly makes a difference! With a population of around 100,000 over 64 square km of land, we provide services to support and develop our community every day. We believe that engaging people with diverse backgrounds and all abilities will assist in delivering superior services to our community and are committed to the principles of equal opportunity for all.Canning welcomes you to apply:To view the position description and complete an application, visit www.canning.wa.gov.au/jobs, select the position and click “APPLY” (Resume & Cover letter PDF format preferred). You may also contact Reuben Thom 0409 328 761 for a confidential discussion.Applications are open until 5.00pm Friday 22 March 2024, we reserve the right to contact applicants and close the advertising period early.