Address
Form of work- Competitive salary + super + (NFP tax savings up to $15,900 p.a.)
- Full -time, Permanent position
- Flexible work arrangements (WFH)
- Office location Abbotsford, VIC
As an industry leading and dynamic care provider, Care Connect has delivered safe, effective, personal and connected care to consumers since 1994. Our purpose is to enable people to live independently and safely at home and stay connected with their local communities - visit?www.careconnect.org.au. We operate across VIC, NSW and Qld across metropolitan and regional area providing in home care services.
About the Role - Team Leader - Service Coordination
We are seeking a dynamic and experienced operations leader to join our team as a Team Leader - Service Coordination. Reporting to the Regional Manager - Aged Care, the successful candidate will lead a team of Service Coordinators across 2 states to ensure the delivery of high-quality care services to our aged care clients. Your leadership will drive exceptional client experiences and team performance, making a significant impact on our organisation's success.
Key Responsibilities:
- Lead and nurture a culture of high performance within the team, driving productivity to achieve operational KPIs and exceptional client experiences.
- Develop and maintain the capability of team members through coaching, training, and leadership development, ensuring the delivery of high-quality services to clients.
- Ensure compliance with company operational, technical, and financial systems, as well as relevant legislation, by all team members.
- Proactively engage with the wider operations team to maintain consistency in program management and uphold a shared understanding of business contexts.
- Provide leadership and support to team members during organisational transitions by effectively implementing change management strategies.
- Analyse performance data to identify trends, optimise team efficiency and ensure alignment with budgetary targets.
- Foster a culture of continuous improvement, driving initiatives, collaborating with team members of improvement plans and monitoring effectiveness.
- Solicity client feedback, respond to suggestions and concerns, and champion a culture of excellence within the team.
- Contribute to strategic provider relationship mapping and plans to support client needs.
On Offer
- Competitive salary + super + (NFP tax savings up to $15,900 p.a.)
- Full -time, Permanent position
- Trusted Employer Brand
- Flexible working arrangements -?WFH
- Inclusive team environment/ professional development
About You
To be successful, you have:
- Demonstrated experience (at least 5 Years) in a service - orientated leadership role.
- Extensive experience in call centre operations and/or large scheduling highly desirable
- Ability to adapt to changing regulatory environments and implement practice improvement within own practice and that of team/s
- In depth understanding and experience in the Aged Care Sector including the legislative framework, the Aged Care Act and the Aged Care Standards;
- Demonstrated management skills and abilities together with the ability to effectively supervise a team in a complex and ambiguous environment
- Well-developed communication, interpersonal, negotiation and influencing skills together with the ability to liaise and network effectively with others at all levels
- Conceptual and analytical skills together with the ability to implement solutions to issues or problems
- Strong focus on excellent customer service
- Excellent organisational and time management skills
- Strong performance focus and ability to manage to KPIS
- Experience development and delivering KPI reports
- Ability to build and sustain relationships with a network of key people internally and externally and to anticipate and be responsive to internal and external clients' needs
- A sound understanding of the human services sector
- Ability to work in a highly regulated environment.
- Capable and highly confident with technology
- Tertiary Qualifications in relevant Social Work, Social Sciences, Health (Nursing / Allied Health), Business or related studies
- A minimum of 5 years' experience in the Aged Care Sector
Additional requirements:
Part of our selection process requires the completion of psychometric assessments.
All appointments are made subject to a satisfactory National Police Check conducted by Care Connect
A valid Working with Children Check supplied prior to employment.
A statutory declaration confirming Australian residency status (an international police check/s may be required for non-residents)
Regular interstate travel
How to Apply
Care Connect is an inclusive, Equal Opportunity employer. We encourage applications from all members of the community including: first nations people, people with culturally & linguistically diverse backgrounds, LGBTQI+, mature aged and people living with disability.
Click the "Apply Now" button now - this opportunity will not last long!
* Please note interviews will be scheduled as suitable applications are received.
