Team Manager Specialised Transaction Banking

Your BusinessBusiness Payment Solutions (BPS) supports the Transaction Banking needs of the Commonwealth Bank of Australia’s Business Banking customers.Your TeamThe Specialised Transaction Banking Services team plays a critical role in ensuring the financial wellbeing of business customers and communities.Our team of Transaction Banking Associates work closely with Relationship Executives, Account Managers and Transaction Banking Specialist to meet Transaction Banking product establishment and in-life request needs of Business Banking customers.The Transaction Banking support offered by the Specialised Services team includes:

• Establishment, Maintenance and Closure for Insolvency
• Establishment, Maintenance and Closure for Controlled Monies
• In-life Transaction Banking maintenance requests for business customers

Your Impact & ContributionReporting to the Senior Manager Transaction Banking Centre of Excellence, the role supports the Transaction Banking needs of CBA’s business customers.Our team are based in Sydney but we do support workplace flexibility with options to work from home after you have completed training and 6 months probation.Your responsibilities

• Work in partnership with BPS Leadership Team to design and deliver the BPS strategic agenda and deliver against CBA and Business Banking Strategic Objectives
• Lead a team of high performing associates to support the Transaction Banking needs of Business Bank customers across Australia
• Support day to day business operations through workflow allocation, reporting and maintenance activities
• Ensure defined processes are followed and opportunities to improve the customer experience and groups risk position are raised and executed in a timely way
• Develop and maintain professional relationships in support of team goals and objectives
• Proactively assist associates to achieve desired development and career aspirations, and service and sales outcomes
• Support your Senior Manager and Executive Manager with special projects as required

Your Experience/ Skills Required

• A passion for customer service and people development with a focus on innovation and solutions focused thinking
• Strong Transaction Banking origination and maintenance experience
• Strong understanding of the Transaction Banking service offering, customer journey and risk framework
• Advanced influencing and consulting skills, the ability to build relationships with stakeholders at all levels
• Prior leadership experience in a similar role with a passion for capability development and continuous improvement (highly regarded)
• Advanced communication, negotiation and influencing skills
• Advanced organisational and time management skills
• Sound understanding of Operational Risk Framework and control environment

Your Qualifications

• Previous experience in a similar role (highly regarded)

Your DevelopmentIf you live the values and demonstrate the people capabilities we can offer great opportunities.Whether you want to move across the organisation or up into a leadership role, the way you live the values and demonstrate the people capabilities are key. Use the capabilities required for this role as a guide to the critical skills and behaviours you need for your next move.If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through to submit a valid application. We’re keen to support you with the next step in your career.If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through to submit a valid application. We’re keen to support you with the next step in your career.We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.Advertising End Date: 18/05/2024