Technical Business Analyst

Let's talk about who we are

The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives.

We're looking for people who share this passion and want to be a part of a team that has the appetite and ambition to be extraordinary. Extraordinary comes in different perspectives and experiences. We're committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day.

Let's talk about diversity, equity and inclusion

We embrace a flexible working environment and welcome candidates that reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for open roles.

nib Group is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, please contact us at nibemployment @ nib.com.au.

Let's talk about this role
As a Technical Business Analyst, you will lead and perform deep systems and business analysis within a software development team focused on the delivery and support of new and existing capabilities in our core applications space. This role will have a particular focus on building complex policy administration and billing capabilities.

On a regular basis you will:

• Seek out and gather information on business processes related to a defined set of applications and business capabilities
• Gather data from stakeholders and systems, which you will filter and synthesize to form a picture and opinion of the best solution
• Lead the discovery and definition of business and technical requirements by working with stakeholders, business partners, the product manager, other technical BAs and team members
• Perform extensive technical analysis including interrogating existing APIs, analysing existing systems, reviewing technical documentation, reading code, writing and running complex SQL queries
• Lead solution design, facilitating sessions with software engineers and our technical architect as required
• Formulate and maintain technical specifications and user stories including detailed acceptance criteria
• Maintain and prioritise the team backlog in collaboration with the product manager and other team members
• Coordinate QA and UAT processes
• Assist in troubleshooting support issues and performing root cause analysis
• Manage minor incidents including analysing logs and other artefacts, generating incident documentation, liaising with stakeholders and recommending actions to avoid repeat incidents
• Facilitate agile ceremonies within or across software development squads
• Develop a strong understanding of core applications, business systems and processes and provide subject matter expertise

Let's talk about the team and technologies
This role is a result of a desire to deliver additional key business capabilities within the tribe's product portfolio. You will join a team of 3 other technical BAs, software engineers, QA engineers and test analysts.

For more information about tech at nib, please take check out our tech careers page: https://www.nib.com.au/careers/tech

Let's talk about you
You are a team player with strong technical and communication skills, enabling you to build effective and fruitful relationships within the software development team and across the organisation. You are motivated to deeply understand and solve problems and are able to drive initiatives through to completion.

You will bring unique perspectives and ideas to the table and confidently express your views while also remaining open to alternative viewpoints. You will be open to adapt when new information arises.

Additionally, you will have:

• 3 or more years working in a software development team
• 2 or more years of business or systems analysis experience, or 2 or more years of experience as a software developer
• Strong technical skills, including some experience writing code
• Experience working with multi-tier application architectures, including APIs that perform orchestrations, APIs that abstract away legacy complexity, and front-end experiences that consume endpoints from one or many micro-services
• A deep understanding of and experience with using and building REST APIs, exposure to SOAP is a plus
• Strong analytical, evaluative, and problem-solving skills
• A well-developed understanding of the software development lifecycle and agile work practices
• The ability to play a senior role within the product development team - e.g. acting as subject matter expert, leading initiatives, facilitating agile ceremonies and driving initiatives through development to delivery
• Strong written and verbal communication skills as well as excellent documentation skills
• The ability to work autonomously and be well organised

At nib, we recognise that some people may only apply when their education, skills and/or experiences are identical to what an employer is looking for in a candidate. We're always on the lookout for curious individuals who will add to the culture at nib Group - so if this role resonates with you, please apply!

Let's talk about working at nib

Our hybrid working approach means our employees work outside of the office for most of the time. Our hubs offer workspaces to connect and collaborate for events, meetings, or activities. To help our employees embrace working outside of the office, we provide financial support to set up and maintain their home workspace. nib's approach to flexibility is focused on personalisation and giving our employees choice - not only in where they work, but also when and how.

Other benefits to support you at work (and play) include:

• Generous discounts on nib health and travel insurance products including 50% discount on employee health insurance
• The opportunity to give back to the community through paid leave for volunteering through nib Foundation
• Support your better health - whatever that looks for you - through our nib Well Program and corporate fitness discounts
• Access to our employee share plans, short-term incentive program and life and salary continuance insurance benefits
• Benefits to support our diverse workforce with 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees

The fine print

All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.