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SalaryThe Technical Manager is entrusted with spearheading a team of experts dedicated to promptly resolving product issues, thus ensuring the utmost satisfaction of customers and fostering seamless communication between the dealership and Caterpillar.
This pivotal role involves not only optimising existing processes and systems but also nurturing the professional growth of team members. Moreover, the Technical Manager is tasked with proactively anticipating and addressing technical challenges, driving innovative solutions to enhance overall effectiveness and efficiency within WesTrac.
Location: South Guildford, WA
Roster: Monday - Friday, 8.5-hour days
To be successful the following is required:
- Qualifications in engineering or a trade certification related to heavy equipment repair
- Extensive dealership experience coupled with a proven track record in technical support roles
- Proven leadership capabilities with an aptitude for managing teams and driving change effectively
- Exceptional communication skills, adept at cultivating productive relationships with various stakeholders
- Proficient problem-solving abilities, capable of influencing stakeholders and resolving complex issues
- Strong analytical prowess, capable of translating data into actionable insights
- Experience in project management, adept at aligning projects with organisational and customer needs
- Superb organisational skills, adept at handling varying workloads and conflicting priorities to meet tight deadlines
- Familiarity with Equipment Management and CAT Technology is seen as highly advantageous, leveraging them to enhance customer outcomes
- Opportunity to get a $3,000 referral bonus as part of our Recommend and Spend program
- Job security with a consistent pipeline of work
- Unrivalled training and development via The WesTrac Institute
- Free and secure on-site parking
- Fantastic team environment and inclusive work culture
- Made for More Rewards program with discounts at retailers like Woolworths, Caltex, Apple, Crown, Qantas and many more
- Paid parental leave, discounted health insurance, income protection insurance, and salary sacrifice options
WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.
Relocation and Visa sponsorship assistance for candidates on the skilled occupation list may be available to candidates in Australia and Overseas, dependant on the role.
WesTrac Pty Ltd is committed to achieving a diverse and engaged workforce. We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island candidates.
WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality.
Job # 1948
At WesTrac, our primary focus is our people. As we look to the future, we’re focused on harnessing the best talent and providing them with the support they need to achieve success.
WesTrac is a member of the Diversity Council of Australia and recognises the value of and strongly support the principles of equal employment opportunities in the workplace, and we are committed to achieving a diverse and engaged workforce. We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island candidates.
WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality.
