Technical Officer

Posted: 17/01/2024 Closing Date: 17/02/2024 Job Type: Permanent - Full Time Location: Moonee Ponds, VIC Job Category: Customer Service,Operations Job Description “There are qualities which lead to success. Courage, perseverance, the ability to dream and to preserve.” – Soichiro Honda Honda Australia Motorcycle and Power Equipment Pty. Ltd. is a market-leading importer and distributor of an extensive range of Motorcycles, Power Equipment and Marine products.   Honda products are state of the art technology, and provide exceptional quality, safety, and superb performance.

Being part of Honda means being a part of the world’s largest and most successful engine manufacturer dedicated to supplying the highest quality products for worldwide customer satisfaction, not only for the benefit of current customers, but also for future generations. About the Role Reporting to the Technical Manager, the Technical Officer plays an important role in providing comprehensive Technical and Parts Interpretation support to Honda's Motorcycle (MC), Power Equipment (PE) & Marine dealer networks.

The Technical Officer must also ensure the telephone contact line is attended and answered at all times, in a prompt and efficient manner and that any follow-up required is provided within an appropriate time frame. This is a Permanent Full-Time Opportunity!   How you’ll make an impact Provide comprehensive Technical service information to the Dealer Networks and Customer base, ensuring necessary assistance is given to enable them carry out effective servicing and repair of any Honda product as required.

Provide Parts Interpretation support to the Dealer Networks. Assist with provision of accurate and concise Technical assistance to the Consumer and Dealer network, via phone queue, service bulletins or personal dealer visits.

Assist Retail Business Managers (RBM) & Territory Managers (TM) with replacement parts and accessories related inquiries and ensure that all requests are followed up in a timely manner. Ensure Dealer / Customer Complaints and Queries are resolved within the shortest possible time frame and that Customer Relationship Management database is maintained and up to date at all times. Desired Skills and Experience

What you’ll bring to Honda Demonstrated ability to understand technical product issues, supported by a mechanical trade qualification or technical experience in a similar position. Ability to communicate effectively through written and verbal means. Excellent computer literacy.

Proficiency within MS Office applications The Honda Experience Attractive lease programs – vehicles & motorcycles Product discounts – vehicles, motorcycles, power equipment, accessories & merchandise Free loan program for lawn and garden equipment (Victorian Associates) Flexible Work Arrangements Paid Parental Leave Exciting Engagement Activities – Associates Day, end of year activities & divisional offsites Employee Assistance Program for associates & immediate family members Wellbeing support – Wellbeing Day, Trained Mental Health

First Aiders Cultural Flex Days – substitute two public holidays Access to professional development courses Onsite Gym (Head Office & Somerton site) Free…