Technical Representative Civil Helicopters

Perth

The opportunity

We have an exciting opportunity for a Technical Representative to join our Customer Support and Services team based in Perth (WA). In this business-critical role you will be responsible for timely and effective technical and field support services to Civil Helicopter customers within the Customer Support and Services area specialising in H175 series helicopters.

The Customer Support and Services team coordinate the delivery of support services to the satisfaction of the Civil customers and stakeholders.  This includes the prioritisation, coordination and on-time delivery of integrated support engineering, material support & logistics and other relevant functional groups support solutions for both the aircraft and its associated mission and ground systems such that the contracted work scope and performance requirements are met effectively and efficiently.
About you

To be successful in this role you will need to live the Airbus Values, work with passion and determination, able to work to tight deadlines in an environment of continuous improvement. The skills and experience suited to this role: 

• LAME licence on the H175 (preferably CASA) or previous experience on H175
• Demonstrated ability to successfully and concurrently manage multiple complex activities, across numerous customers, technical teams and in collaboration with various Business Units and stakeholders
• Ability to resolve high-level service issues, with strong analytical, and strategic problem-solving skills
• Strong customer-service mindset and stakeholder management skills and ability to work constructively / productively with customers
• A straightforward, confident, and open communicator with the ability to convey messages clearly, concisely and persuasively
• Short-interval planning skills and strong time management / organisational skills
• Ability to balance best practices with contractual/service requirements
• Knowledge of operational excellence, managing a service-oriented organisation, and delivering on service targets
• Superior knowledge and understanding of interdependencies between maintenance (including maintenance and fleet planning) and other airworthiness management and support activities such as design engineering, technical services and integrated logistics support
• Understanding of maintenance and engineering cost drivers and how to ensure cost effectiveness
• Extensive maintenance experience and technical knowledge of Airbus helicopter types
• Superior knowledge of applicable legislation and regulations (e.g. CAANZ, CASA, etc.), standards and internal best practices

Why us

Here at Airbus we offer a holistic, competitive framework that recognises performance and rewards outcomes. This includes offering you meaningful benefits that support your health and wellbeing, your work life balance and your bank balance.

Some of our benefits include:

• Flexible working could include options such as work from home (hybrid working), 9 day fortnights and flexible days - Let us know what flexibility means to you!
• Shopping discounts across hundreds of retailers
• Generous parental leave entitlements
• Travel discounts for flights, rental cars and accommodation
• Novated leasing options with two providers
• Free onsite parking
• A commitment to your professional development through classroom and online learning

Supporting Diversity

At Airbus, we recognise that we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Diversity is key to our ability to work cohesively as a team regardless of age, disability, race, sex, intersex status, gender identity and sexual orientation.

Airbus is an Equal Opportunity Employer - Female applicants, people of Aboriginal or Torres Strait Island descent and ex-defence personnel are encouraged to apply.

If it sounds like a role for you apply now!

Applications close 5 March 2024

You must be eligible for an Australian Government Security Clearance and have the capacity to satisfy pre-employment medical screening which may include drug and alcohol testing.