AddressShape the Future of Infrastructure as a Service (IaaS) and Secure Australia's Digital Landscape
As the Infrastructure/IT/Cloud Technical Service Delivery Manager, you will be responsible for ensuring the seamless delivery of IT services to our customers. You will work closely with cross-functional teams to coordinate & manage service delivery processes, ensuring adherence to quality standards & customer requirements. Your strong leadership skills & technical expertise will be instrumental in driving operational excellence and achieving high customer satisfaction.
What You'll Do:
Pioneer the strategic direction of our cutting-edge IaaS core product, turning customer challenges into innovative solutions. Steer a talented cross-functional team in designing and developing an exceptional product roadmap. Be the driving force that turns complex technical and business problems into secure, reliable platforms.
Who You Are:
Project management, able to balance discipline with creativity. Passionate about resolving intricate customer issues and crafting solid, dependable platforms. A team player, inspiring collaboration and celebrating successes.
Why You'll Love It:
Make a tangible impact on Australia's security, safeguarding privacy and national interests. Thrive at the forefront of government technology, pushing the boundaries of innovation. Influence the future of IaaS and create a lasting legacy.
To qualify for this role, candidates must have advanced expertise and experience in:
- Australian Citizenship is a pre-requisite due to the requirement for NV2 Clearance.
- Advanced-level expertise and hands-on experience in one or more of the following areas: Service Management, Data Center Management, Infrastructure (Compute, Storage), IP Networks
- Strong understanding of key networking services, protocols, OSI and TCP/IP models of network layers.
- Proven analytical and problem-solving skills
- Experience in supporting Linux environments, including proficiency in bash and/or python scripting
- Flexibility and availability to participate in a 24/7 roster
- Experience working in an operational environment
Our Employee Value Proposition is constantly evolving to meet the needs of our people. Here's a glimpse of what you can expect:
- Working from a state-of-the-art office
- Up to 12 weeks of paid parental leave (depending on secondary or primary care responsibilities)
- Up to 5 paid wellness days
- Genuine investment in your personal and professional development
- Above-average remuneration package
- And much more
