Service Delivery Coordinator

• Are you a proactive and highly organised individual with a passion for delivering exceptional service?
• Thrive in a fast-paced environment, enjoy working collaboratively with diverse teams, and are dedicated to providing top-notch support to clients?
• We are seeking a highly motivated Service Delivery Coordinator to join our growing people focused MSP.

The Role:

As a Service Delivery Coordinator, you will be the key bridge between our clients and our technical teams. Your primary responsibility will be to oversee and manage the end-to-end delivery of our IT services, ensuring they are delivered on time, within budget, and at the highest level of quality. Your duties will include:

• Act as a key point of contact for clients, maintaining strong relationships, and providing regular Service Delivery updates.
• Identify opportunities for process improvement and contribute to the development of best practices for enhanced service effectiveness.
• Coordinate and manage multiple projects, tracking milestones and implementing solutions for successful completion.
• Workforce planning, managing leave, forecasting and rostering.
• Assist in the management of technical toolsets and integrations.
• Collaborate with technical teams to allocate appropriate resources and meet client needs.
• Collaborate with the leadership team to develop processes and procedures.
• Monitor service performance and adherence to SLAs, taking proactive measures for improved efficiency.
• Handle and escalate service-related issues promptly to ensure client satisfaction.
• Maintain accurate records of Service Delivery activities and client communications.
• Work closely with the Service Delivery Manager to optimise Service Delivery and resource utilisation.

FOIT offers great benefits including:

• Competitive salary package

• Employer paid certifications & training
• Sydney city location - close to public transport
• High exposure to a broad range of enterprise grade technologies
• Working within a supportive team - collaborative, friendly and energetic
• Thriving team culture with regular social events

To be successful in this position, you must have (Personal Skills):

• 2+ years of experience in a similar office environment
• Excellent organisational and time management skills, with the ability to prioritise tasks effectively.
• A customer centric mindset; and commercial and business acumen
• Strong attention to detail and accuracy in handling data and documents.
• A positive attitude, proactive approach, and the ability to work independently as well as in a team.
• Exceptional communication skills to interact with internal staff and clients.
• Adaptability and willingness to take on new challenges in a fast-paced and dynamic environment.
• A good understanding of service management / ticketing tools; and ITIL framework
• An ability to think critically about systems and to adjust plans as needed.
• Must be a Citizen/Permanent Resident and hold an Australian driver's license.

Desirables

• Proven track record within the MSP IT industry, preferably in managed services or related fields
• Strong understanding of IT infrastructure, cloud computing, cybersecurity, and other managed services
• Project Management Experience
• ConnectWise, BrightGauge & PowerBI Experience
• Degree in Business, Computing or similar

If you are an ambitious and dedicated individual with a passion for delivering outstanding IT services and ensuring client satisfaction, we invite you to join our team as a Service Delivery Coordinator. Apply now and be part of our journey to drive excellence in IT Service Delivery!

About Us

FOIT Group is a leading managed IT service provider based in the heart of the Sydney CBD. We're here to help clients navigate IT and transform their business through innovative and comprehensive technology solutions. Being a full-stack one IT partner, we traverse every aspects of technology. We pride ourselves on our reputation for quality and outstanding customer service while consistently delivering the right tech fit to our clients.

Our Culture

Our work is exciting, fast-paced and rewarding with the team being young, energetic and passionate about what we do. We empower our people to take ownership over their work, offer opportunities to get involved in innovative projects and provide access to leading-edge technologies. We strive for continual improvement by providing the best in bread technology solutions and enjoy getting out to celebrate along the way!

How to Apply

If you share this passion for technology, strive for improvement and motivated by client success, you will thrive being part of our team. Please apply below to submit your resume and any other relevant information.