Company

Conquest PersonnelSee more

addressAddressMelbourne, VIC
CategoryCustomer Service

Job description

Are you looking for a company where you can excel and grow!!!

Great location, opportunity to grow within the role and highly supportive team with excellent company culture!!!!

The Company

This highly successful Family-owned business, who are in the field of technology and payment solutions are looking for an exceptional experienced Technical Support Specialist - Call Centre to join the team.
This wonderful growing business are highly supportive and provide a great company culture!!!!

This role will see you as the main point of contact for the technical team!!!

The role:

  • Provide technical assistance and support to resolve technical issues over the phone
  • Provide regular escalation support to technical team and technical partners
  • Maintain an up-to-date knowledge of operational procedures
  • Utilise monitoring tools and system logs to build a detailed issue case
  • Replicate unfamiliar issues in test machines
  • Complete fleet optimisation and preventative tasks
  • Configure and support software and hardware products
  • Cooperate and liaise with technical team and share information across the organization
  • Develop/build working relationship with Next Payments' internal department
  • Liaise and coordinate with external third-party service providers to resolve issues
  • Raise cases for all activities capturing accurate description of incidents/issues
  • Follow-up all outstanding cases
  • Provide consistent and accurate information when responding to queries


Skills and Experience

  • Technical Customer service background - you are tech savvy and have a strong IT background
  • Youa re a team player with exceptional communication skills
  • Have the technical aptitude to problem solve
  • Knowledge of computer management systems
  • Exceptional computer skills
  • Strong ability to transfer information, skills and knowledge
  • 2years previous experience in IT related helpdesk/system operations
  • Exceptional PC Skills

We would love to hear from you if you want to work in a close knit, supportive team!!!

Please note for this role you must live in Australia and be a permanent resident

Refer code: 2247812. Conquest Personnel - The previous day - 2024-05-23 06:20

Conquest Personnel

Melbourne, VIC
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