Technical Support Manager

Job Title- Technical Support ManagerLocation- Remote/ Australian Capital CitiesDepartment – HealthRole Type- Full Time PermAn excellent chance to work from home and enhance your technical leadership skills in health insurance domain.Role PurposeThis role brings an amazing opportunity to work on Civica's health insurance software under the guidance of Civica's Operations Director.This is an excellent chance to prove your leadership skills by building capabilities of the Technical Support & operations team to continually improve support & environments for customers..We are looking for a great technical leader who loves challenges and who can take our customer service to the next level.RequirementsPrincipal Accountabilities:

• Co-ordinating team members to manage tickets to meet SLA’s and deliver support & operational outcomes for customers.
• Work closely with customers, Civica leadership and other teams to deliver Technical Support & managed services for customers.
• Act as a managerial escalation point for customers for the delivery of Technical Support & managed services.
• Track and document processes, schedules and rosters relating to operational tasks.
• Work closely with Civica Health leadership and other teams to improve operational processes with manual and automated solutions.
• Manage operational risks and issues register.

Apply, if you have:

• An ability to act as an escalation point for technical and non-technical resources for operational tasks.
• Ability to co-ordinate and manage expectations with a variety of stakeholders
• Experience executing operational changes in development and production environments
• 5+ years’ management experience in Technical Support, Application Support or Operations management
• IT Service Management tool usage and report extraction.

Preferred Skills:

• Knowledge and understanding of software development practices and lifecycle
• Knowledge of software technologies & concepts (Informix & SQL databases, .NET, Middleware)
• Knowledge of systems technologies (Linux, Windows, Patching technologies, monitoring tools)
• Knowledge of private health insurance and/or other highly regulated industries

BenefitsWhy you'll love working with usWe know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:· We're all different - and we love this about us.· We provide an inclusive, safe, and welcoming environment to all Civicans, new and old Focus on learning- there are heaps of opportunities to enable you to grow and be your best.· Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.· Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.· Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.