Technical Support Officer

About Company:

My client is one of Australia's and the world’s leading imaging suppliers and currently has an excellent opportunity for an early-career, technically astute, motivated person to join their small, highly skilled and cohesive Customer Service & Support Team supporting the Office A4/A3 Printer/Copier/MFP/MFD category.

Duties and Responsibilities:

• Respond to phone calls and e-mails through the case management system from clients and channel partners providing 2nd level technical support regarding office print devices and associated solutions.
• Triage support issues, resolve or escalate as required.
• Translate technical information to customers to ensure understanding and quick resolution of issues.
• Provide technical documentation to the Call Centre.
• Undertake relevant training on new products/solutions.
• Assist with onsite installations of new equipment on customers sites.

Requirements:

• Great clients focus on troubleshooting skills and perseverance to resolve technical problems.
• Team skills to work and communicate with other members.
• Industry experience ink technology an advantage.
• Industry experience with solutions such as PaperCut, Printix, document capture & route, etc an advantage.
• Excellent communication, interpersonal skills, documentation, and mentoring skills.
• Experience upgrading computers, installing peripherals and application programs.
• Knowledge of Computer Operating Systems, such as Windows and Apple Mac, etc.
• Knowledge of Network technologies including wireless.

MANDATORY:

• 3 doses of vaccination. (If you have given 2 doses, you need to be willing to get another dose).
• Hold Australian PR or CITIZENSHIP.

About the Office:

Based in Yennora, Sydney. You will also be provided with $10k Motor Vehicle Allowance.

If you think you have what it takes for the great opportunity, the please apply NOW!

Job Types: Full-time, Permanent

Salary: $75,000.00 – $95,000.00 per year

Benefits:

• Free drinks
• Free food
• Maternity leave
• Parental leave
• Professional development assistance
• Salary packaging
• Travel reimbursement

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Sydney NSW: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Have you had 3 doses of vaccine?

Experience:

• Technical support: 3 years (Required)

Work Authorisation:

• Australia (Required)

Application Deadline: 18/03/2023