Technical Support Officer

We are seeking to establish a pool for appointments to permanent and fixed term, full-time and part-time vacancies which may arise during the 2024 school year up until the end of Term 1 2025. Appointments can be made from the pool at any time for commencements within the 2024 up until the end of Term 1 2025 school year.The role of the Technical Support Officer is to maintain the school’s Information and Communication Technology (ICT) systems and network, ensuring reliability and sustainability to enhance the learning environment.Suitable applicants will provide advice on technical issues and collaborate with administration to maintain and develop the network system. Suitable applicants will also provide Technical Support and training to all users throughout the school site on various software applications and provide access to systems and resources. In this role, applicants will be responsible for the installation, troubleshooting, and ongoing maintenance of information systems and ICT equipment in accordance with the school business needs and Department of Education policies and guidelines.This includes maintaining accurate records of ICT assets and resources and the development, implementation, and monitoring of a replacement plan. Suitable applicants will work as part of a versatile team, liaise with other Department of Education personnel, and communicate with external providers. Experience working in a school would be highly desirable and a thorough understanding of standard operating systems and their associated software.Suitable applicants will work with a diverse range of people and professionals to deliver customer service. The ability to build strong relationships and to work well with key stakeholders is highly desirable.Willetton Senior High School is one of the largest schools in Western Australia, drawing its student enrolment from diverse geographic, cultural and socioeconomic backgrounds. With a student population in excess of 2750 and approximately 240 teaching staff and 130 support staff on campus the school is inclusive and comprehensive providing courses for Years 7 to 12. It is the school of choice for many local and international families.The school is committed to the intellectual, creative and social development of our students through the provision of stimulating and relevant programs and orderly teaching and classroom practices. Pastoral care and academic achievement are very strong. Community support and parental involvement are cornerstones of our culture.As one of the leading and top Australian Tertiary Admissions Rank (ATAR) recognised schools in Western Australia, the school regularly attains outstanding Western Australian Certificate of Education (WACE) achievement results. Complementing these achievements, the school has a high emphasis on the quality and delivery of General and Vocational Education and Training (VET) based courses to help supply a holistic education setting.The school offers a number of specialist programs to meet student needs and interests. These programs include Gifted and Talented, a Business Internship with Murdoch University and Specialist Basketball. There are numerous after school sporting teams, debating and poetry clubs and we are a Lead Language School. Willetton SHS prides itself on an ethos that all students will be successful.To be suitable for this role, you will need to demonstrate the following work related requirements (selection criteria):

• Good verbal, written and interpersonal communication skills with the ability to liaise effectively with staff at all levels.
• Conceptual and analytical skills, including the ability to develop innovative solutions to information technology problems.
• Ability to install and maintain network systems incorporating the internet and electronic mail.
• Organisational skills to develop effective administrative practices and the initiative to work with minimum supervision.

Applications will be assessed against these work related requirements (selection criteria) of the position. The business needs of the school may also be considered. It is therefore recommended that you consider all information contained in the advertisement and any other related information before applying for the vacancy.The Department is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.Further information about Willetton Senior High School can be found by visiting willettonshs.wa.edu.au or or by downloading the relevant attachment below.Additional information about Independent Public Schools is also availableFor further job related information:Please contact Joe Iannantuoni, Network Administrator, by telephoning (08) 9334 7241 or emailingDuring the school holiday period, please contact Joe Iannantuoni on 9334 7241Application InstructionsAll applications are submitted online. Select “Apply for Job”, at either the top or bottom of this screen and follow the instructions on your screen.Your application should include:

• A three (3) page statement addressing the Work Related Requirements (selection criteria), in context of the role and business needs of the school
• A CV of up to three (3) pages outlining your employment history and professional learning summary relevant to this position
• The contact details for two (2) work related referees who can attest to the claims made in your written application, preferably one being your current line manager.

It is recommended you have these documents completed and ready to attach before selecting “Apply for Job”.You are asked to complete an online application form and attach your documentation, please allow enough time to complete this process as applications cannot be accepted after the closing date and time.After you have submitted your application online, you will receive an email confirming lodgement. If you do not receive a confirmation email, please telephone (08) 9264 4127.If you are having difficulty submitting your online application, please telephone (08) 9264 8666 for assistance.Eligibility and training requirementsEmployees will be required to:

• provide evidence of eligibility to work in Australia for the term of the vacancy;
• consent to a Nationally Coordinated Criminal History Check and obtain a current Screening Clearance Number issued by the Department of Education’s Screening Unit prior to commencement of employment;
• obtain or hold a current Working with Children Check;
• complete the Department’s induction program within three months of commencement;
• complete the Department’s training in Accountable and Ethical Decision-Making within six months of appointment and every three years thereafter;
• complete the Department’s Aboriginal and Torres Strait Islander cultural awareness online course within 3 months of commencement;
• complete any training specific to this role required by Departmental policy.

The Department applies a four (4) day breach period to this selection process.Applications must be submitted before 4.30pm (WST) on Tuesday, 23 April 2024APPLICATIONS MUST BE SUBMITTED ONLINEPROFORMA, FAXED, HAND DELIVERED, POSTED, EMAILED AND LATE APPLICATIONS ARE NOT ACCEPTED.