Technical Support Officer

Advertised Vacancy Number: IPS/SS887764

This is a permanent part-time (0.4FTE) position commencing Term 3, 2024 

As a Technical Support Officer you will maintain networked information technology resources effectively and efficiently to maximise educational and administrative outcomes within the Department of Education (DoE) asset management and security regulatory framework.

Byford SC encourages the use of Bring Your Own Device (BYOD) by staff and students.

The successful applicant will provide Technical Support and training to all users throughout the schools including desktop and software application and access to systems and resources. They will also provide input on system enhancements and implement new systems through research and identification of appropriate information technology resources.

The successful applicant will be supporting multiple schools and should have a focus on teamwork, be self-motivated, and model high standards of customer service. Working hours will be agreed upon and reviewed annually and require flexibility to meet the school's various duties and service needs.

Byford SC is an Independent Public School catering for children from Years 7 to 12. Our vision, to create a vibrant and successful educational community in the heart of Byford, is highlighted by our culture of success in providing a comprehensive curriculum for the young people who attend. Our motto 'Aspire to Excellence' articulates our vision. We are a school of choice for the local community and we are dedicated to providing our students with an exceptional secondary education.

This selection process will initially be used to fill the above vacancy. Applicants assessed as suitable during this selection process may be considered for other similar vacancies that occur throughout our school for up to 12 months following this initial appointment. This includes circumstances where this position becomes subsequently vacant should the successful applicant decline or vacate the advertised position. 

To be suitable for this role, you will need to demonstrate the following work related requirements (selection criteria):

• Skills in providing Information Communications Technologies support, including supporting windows and macOS devices, printers, telephones, mobile devices, tablets and their associated hardware and software.
• Good oral, written and interpersonal communication skills and ability work as part of a team in the delivery of ICT projects and provide high level of customer service.
• Good conceptual and analytical skills, including the ability to develop solutions to information technology problems.
• Ability to use an ICT support incident management, documentation and call logging system.
• Initiative and organisational skills, including the ability to identify priorities and meet deadlines.

Applications will be assessed against these work related (selection criteria) of the position. The business needs of the school may also be considered. It is therefore recommended that you consider all information contained in the advertisement and any other related information before applying for the vacancy.

The Department is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.

Further information about Byford Secondary College can be found by visiting ByfordSC.wa.edu.au or Schools Online.

Additional information about Independent Public Schools is also available here.

For further job related information:

Please contact Christy Philip Manager Technology and Communications (08) 9526 77***or emailing **************@education.wa.edu.au

Application Instructions

All applications are submitted online. Select “Apply for Job”, at either the top or bottom of this screen and follow the instructions on your screen.

Your application should include:

• A three (3) page statement addressing the Work Related Requirements (selection criteria), in context of the role and business needs of the school
• A CV of up to three (3) pages outlining your employment history and professional learning summary relevant to this position
• The contact details for two (2) work related referees who can attest to the claims made in your written application, preferably one being your current line manager.

It is recommended you have these documents completed and ready to attach before selecting “Apply for Job”.

You are asked to complete an online application form and attach your documentation, please allow enough time to complete this process as applications cannot be accepted after the closing date and time.

After you have submitted your application online, you will receive an email confirming lodgement. If you do not receive a confirmation email, please telephone (08) 9264 4***.

If you are having difficulty submitting your online application, please telephone (08) 9264 86***for assistance.

Eligibility and training requirements

Employees will be required to:

• provide evidence of eligibility to work in Australia for the term of the vacancy;
• consent to a Nationally Coordinated Criminal History Check and obtain a current Screening Clearance Number issued by the Department of Education’s Screening Unit prior to commencement of employment;
• obtain or hold a current Working with Children Check;
• complete the Department’s induction program within three months of commencement;
• complete the Department’s training in Accountable and Ethical Decision-Making within six months of appointment and every three years thereafter;
• complete the Department’s Aboriginal and Torres Strait Islander cultural awareness online course within 3 months of commencement;
• complete any training specific to this role required by Departmental policy.

The Department applies a four (4) day breach period to this selection process.

Applications must be submitted before 4.30pm (WST) on Monday, 6 May 2024

APPLICATIONS MUST BE SUBMITTED ONLINE 

PROFORMA, FAXED, HAND DELIVERED, POSTED, EMAILED AND LATE APPLICATIONS ARE NOT ACCEPTED.

• d22 0462200 published jdf
• 00042500
• Technical Support Officer
• byford sc
• min l2
• jun 2022.pdf

You can view and print these PDF attachments by downloading Adobe Reader.